Frequently asked questions

Frequently asked questions

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2027China's 2027 New-Car Export Rules31 December is the buying window under current rules; from 1 January 2027 requirements tighten, and from 1 April the NEV rebate drops 13% → 9%. New vehicles only — used cars are unaffected.Read the policy briefing →
How do I order a car?
Send us the model and your country via WhatsApp or the form. We confirm availability and total price, sign a contract, and after the deposit we buy and ship the car. We keep you informed at every stage.
How can I pay?
Bank transfer (T/T) to our company account in USD or CNY. Payment terms are fixed in the contract. We do not ask for payments to personal cards.
How long does delivery take?
Typically 20-45 days depending on the country and route: rail/truck to Central Asia is faster, Russia depends on the border crossing, sea freight takes longer but can be cheaper.
Can I see the car before paying?
Yes. After sourcing we send an inspection report: 50+ photos, videos, paint thickness, accident history. You approve the car before we pay the seller.
Who handles customs in my country?
Export customs in China is fully on us. Import clearance in your country is done by you or your broker - we supply all documents and consult on requirements.
What documents will I receive?
Contract, invoice, export declaration, certificate of origin, packing list, and the car's Chinese documents. Enough for clearance in your destination country.
Is there a warranty?
New cars carry the factory warranty (terms depend on the brand's policy in your country). For used cars we guarantee the accuracy of the inspection report and described condition.
What about ERA-GLONASS and certification for Russia?
For Russia the car must pass SBKTS and be fitted with ERA-GLONASS at import. This is done on the Russian side; we advise on which models pass smoothly and prepare the needed documents.
What is the minimum order?
One car. Volume buyers (dealers, showrooms) get better service-fee terms - ask us.
Can you find spare parts?
Yes, we source original and OEM parts from China's supply chain and ship them to your country.
What brands of cars do you export?
We source new and used vehicles from across China's automotive industry - passenger cars, SUVs, pickups, vans and light commercial vehicles. Tell us the model you want and we confirm availability and lead time.
Can you export electric vehicles (EVs)?
Yes. China is the world's leading EV producer, and we export both new and used electric vehicles. Note that some destination countries apply different import rules or incentives to EVs - our country guides explain the specifics for your market.
Do you supply left-hand or right-hand drive?
It depends on your country's rule. Many markets (e.g. Chile, Egypt, most of Africa, Southeast Asia) drive on the right and require left-hand-drive cars; others (e.g. Kenya, South Africa, Malaysia, Thailand) require right-hand-drive. We confirm the correct steering side for your destination before sourcing.
What is the age limit for used cars to my country?
Age limits vary widely - from 3 years (Egypt) to 10-12 years (Nigeria, Ghana, Tanzania) and beyond, and some countries (e.g. Thailand, Indonesia) largely restrict used-car imports. Check the import guide for your country for the exact rule.
Can you help me understand my country's import rules?
Yes. We publish per-country import guides covering age limits, steering side, duties, certification and required documents. Share your destination and we point you to the right guide and advise on compliance.
Do you quote CIF or FOB?
Both. We can quote FOB China (you arrange freight/insurance) or CIF to your destination port (we handle freight and insurance). Tell us which you prefer.
How much is the deposit?
The deposit is fixed in the contract per order; we do not publish a single global rate because it depends on the car and route. We confirm the exact amount in writing before you pay.
Can I track my shipment?
Yes. For every shipment we provide loading photos and live logistics status, and we keep you updated until the car arrives at your port.
What if the car is damaged in transit?
We prepare the export documents and loading evidence your insurer needs. We recommend insuring the shipment; we can arrange marine insurance on request.
Do you offer financing?
We are an export supplier, not a lender, so we do not provide car loans. Payment is by bank transfer per the contract; volume dealers may discuss service-fee terms with us.
Can I visit your company?
Yes, our office is in Zhengzhou, Henan, China, and we welcome serious buyers by appointment. We can also arrange a video call to show our operation and current inventory.
How do you make sure the car matches the photos?
Every car is inspected and photographed before we pay the seller, and you approve the report before the balance is due. The loading photos are taken at the container/port, so what you see is what ships.
Do you export to my country?
We actively serve Latin America, Central Asia, the CIS, Russia, Africa, Southeast Asia and the Middle East. If your country is not listed, ask us - we assess new routes case by case.
How do you handle complaints or issues after delivery?
We keep records of every order (contract, inspection, loading photos) and respond to post-delivery issues with that evidence. Contact us via WhatsApp, Telegram or email and we follow up.
Why should I buy from China rather than a local market?
China offers the world's widest and fastest-updating vehicle range at competitive prices, and we add verification, documentation and market guidance so the purchase is compliant and low-risk for your market.
How do I know you are a legitimate company?
You can verify us before you pay: we provide our company registration, unified social credit code, business license and export qualification on request. Payments always go to our company bank account, never to a personal card, and every order is covered by a written contract.
Can you source a specific trim, colour or configuration?
Yes. Because we buy after your order rather than from stock, we can look for the exact trim, colour, powertrain and options you need. Tell us your requirement and we confirm what is available and the lead time.
Do you ship to a specific port in my country?
Yes. We quote FOB China or CIF to your destination port. Tell us the port you want and we include the freight and logistics to that point, so you know the landed cost up front.
What if the model I want is not available?
We tell you honestly and quickly, and offer close alternatives that fit your market and budget. You decide whether to switch; we never substitute a car without your approval.
Can you ship several cars together in one order?
Yes. Dealers and buyers ordering multiple units can combine them into one shipment and one quotation, which reduces freight cost per car. Send us your list and we prepare a combined offer.
Do you sell spare parts for vehicles built in China?
Yes. We export spare parts and accessories in six categories — brakes, engine, suspension, electrical, filtration and body — as OEM-equivalent and aftermarket options, quoted by OE number, VIN or model year.
How do I get a spare parts quote?
Send the OE number, VIN or model year plus quantities via WhatsApp or the inquiry form. We reply with options and lead times, usually within one business day.
What is the minimum order for spare parts?
Fast-moving maintenance items can be mixed in small quantities; specialized parts may need higher batches. LCL consolidation is available below the FCL threshold and we confirm MOQ per item in writing.

Ordering

What does the end-to-end process look like, from first inquiry to delivery?
Five steps: (1) you send your target model and destination port — we reply with an FOB or CIF quote, usually within 24 hours; (2) contract signed, deposit paid as stated in it; (3) we inspect the exact car and send you photos and video; (4) balance paid, shipping booked, full export document set issued; (5) the car ships — sea transit is typically 3–6 weeks. You receive a document checklist and shipment details at every stage.
car import process →
What does the pre-shipment inspection report include?
The report identifies the exact unit (VIN matched to the listing), records mileage and the equipment list, and documents the visible condition of body and interior with dated photos plus a walkaround video. You receive it before the balance payment — if something in it does not match what was listed, you can stop or switch units.
How long is a quote valid, and can the price still change?
Your quote states its validity window, and we re-confirm everything before the contract is signed. Car prices and ocean freight move with supply and season, so a quote is a snapshot — if anything changes before you order, we tell you the difference up front. After the contract is signed, nothing changes without your written agreement.
What information do you need from me to prepare an accurate quote?
Four things: the model (or your budget), your destination port for the CIF estimate, the quantity, and your preferred timeline. If you are still choosing, tell us your budget and market — we suggest three to five models that fit, with real units and prices.
What happens if the car I want sells out while I decide?
Stock moves daily, so popular units can sell. If yours is gone we send the closest alternatives — same model in another trim or colour, or a similar car at the same price point. You decide whether to switch; nothing is substituted without your approval, and deposit terms are governed by your contract.
How do I request a CIF quote for a vehicle?
Submit an inquiry through our website form, email, or WhatsApp with the model, destination port, and steering-side preference, and we will return a detailed CIF quote within 24–48 hours. Key points: • Give the exact model/trim, target port, and quantity so we can price ocean freight, insurance, and local handling accurately. • The CIF quote covers cost, insurance, and freight to your named port, but excludes import duties and destination clearance. • Dealers and fleet buyers should include company details to unlock volume terms and credit options.
What information should I include when requesting a quote?
Include the exact model and trim, target destination port, drive side (LHD/RHD), quantity, and preferred Incoterm (FOB/CIF/DDU) so we can quote accurately the first time. Key points: • Model and trim: use our model names or a VIN/spec sheet to avoid mismatches. • Logistics: destination port, drive side, and required certificates (e.g., GCC, EU WVTA) shape the final price. • Commercial: state if you are a dealer, fleet, or end user, and your target timeline, so we can attach the right terms.
What is the difference between FOB and CIF?
FOB (Free On Board) means you take ownership and risk once the vehicle is loaded on the ship at the Chinese port, while CIF (Cost, Insurance, Freight) means we also pay ocean freight and insurance to your destination port. Key points: • With FOB you arrange and pay for sea freight, insurance, and destination handling yourself. • With CIF we handle freight and insurance to your port; import duties and clearance remain your responsibility. • Choose FOB if you have your own freight forwarder, CIF for a turnkey delivered price to the port.
How soon will I receive a quotation?
Most standard CIF/FOB quotations are returned within 24–48 hours on business days; complex or made-to-order requests may take 3–5 business days after we confirm specifications. Key points: • In-stock models with clear specs are quoted fastest, usually the next business day. • Custom configurations, certifications, or multi-port consolidation need extra engineering and freight checks. • Urgent fleet tenders can be prioritised if you mark the inquiry as urgent and share the deadline.
Which car brands and models are available for export?
We export a wide range of Chinese and global brands including BYD, Toyota, Geely, Haval, Changan, Chery and more, across sedans, SUVs, pickups and EVs, subject to current stock and export eligibility. Key points: • Use our online model catalogue to see real-time availability, FOB prices, and unit counts per model. • Availability changes weekly as vehicles are sold and new shipments arrive; ask for a live stock list for your target models. • Some models require certification work for certain markets (e.g., GCC, EU WVTA), which we confirm before quoting.
Is there a minimum order quantity (MOQ) for export?
There is no fixed MOQ — we serve both single-vehicle buyers and full-container dealers, though pricing and Incoterm options improve as volume rises. Key points: • Single units ship via shared container (LCL) or as sole cargo in a 20ft/40ft box at a higher per-unit freight. • From roughly 4+ units you can fill a container (FCL) and unlock better freight and handling rates. • Dealer and distributor tiers with recurring volume receive dedicated pricing and priority allocation.
Can I purchase just one vehicle?
Yes, single-vehicle purchases are fully supported; we consolidate your car with other shipments or load it as sole cargo so individual buyers can import cost-effectively. Key points: • Your unit is inspected, photographed, and loaded with export documentation handled by us. • LCL sharing spreads ocean freight across several buyers, keeping single-unit import viable. • You still receive the full export packet: commercial invoice, packing list, bill of lading, and certificate of origin.
How do I check current vehicle availability and stock?
Check live stock two ways: browse the online model catalogue for unit counts, or request a dated stock list by email/WhatsApp with your target models and market. Key points: • The catalogue shows FOB range, units in stock, and the port of loading for each model. • Because stock moves fast, ask us to lock a specific VIN once you decide, so it is not sold to another buyer. • For fleet buys, we can pre-allocate units and send a reservation confirmation.
How long is a quotation valid?
Standard quotes are valid for 7–14 calendar days; the exact validity is printed on each quotation and depends on model heat, freight volatility, and currency movement. Key points: • Stock-linked prices can change if the unit is sold or freight rates move before you accept. • For large or forward orders we can extend validity or fix the exchange rate for an agreed window. • Always confirm the validity date before wire transfer to avoid repricing.
What is included in the CIF price?
The CIF price includes the vehicle cost, marine insurance to the destination port, and ocean freight to your named port, plus our export handling and Chinese documentation. Key points: • It covers factory/wholesale vehicle price, inland trucking to the load port, and terminal handling in China. • Marine insurance is arranged by us to the agreed Incoterm value until discharge at your port. • It does not include import duties, local clearance, or on-carriage to your warehouse — those are buyer’s scope.
What is NOT included in the CIF price?
CIF excludes everything after discharge at your port: import duties, VAT/GST, customs clearance, port charges, and inland transport to your warehouse. Key points: • Destination import taxes and homologation/certification fees are always the buyer’s responsibility. • Any on-carriage, last-mile delivery, or local agent fees are quoted separately. • We can still estimate landed cost for budgeting if you share your country and port.
Can I request a specific configuration or trim?
Yes, you can specify trim level, colour, drivetrain, and factory options; we match it against current production and stock, then quote accordingly. Key points: • Provide the exact variant code or option list so we avoid ambiguity between markets. • Popular China-spec trims can ship from stock; rare builds may need a made-to-order lead time. • Confirm left/right-hand drive and emissions standard early, as these are market-dependent.
How do I obtain photos and specs of a specific unit?
For any stock unit we provide a photo set and a spec sheet on request, including VIN, mileage (if used), and the exact configuration. Key points: • Ask for the unit’s VIN-based dossier: exterior/interior photos, panel close-ups, and the option list. • Specification sheets list dimensions, battery/EV range, powertrain, and certifications held. • For reserved units we refresh photos right before loading so you see the actual shipped car.
Are volume discounts available for bulk purchases?
Yes, volume pricing applies as quantity rises; we tier discounts by container load and annual commitment, quoted transparently per inquiry. Key points: • A full container (FCL) typically earns a better per-unit rate than LCL single units. • Recurring dealer frameworks with annual volume targets unlock dedicated tier pricing. • Ask for a volume matrix: it shows price breaks at 1, 4, 8, and 20+ units per model.
How do I place an order after receiving the quote?
Accept the quote in writing, pay the deposit, and we issue a Proforma Invoice and reserve the unit(s) by VIN; production or loading then follows. Key points: • A signed acceptance plus deposit (usually 30%) locks the price and availability within the quote’s validity. • We send a PI with bank details, HS code guidance, and the estimated ship window. • Balance is paid against copy documents (B/L, invoice) before or on arrival per agreed terms.
What is the production lead time for made-to-order vehicles?
Made-to-order vehicles typically need 4–10 weeks from confirmed order to China port, depending on brand, model heat, and certification work. Key points: • Standard high-volume EVs/SUVs often build in 4–6 weeks; low-volume or custom trims can reach 8–10 weeks. • Certification for target markets (GCC, EU WVTA, etc.) may add lead time before the unit can ship. • We give a firm estimated ship week in the PI once the deposit is received.
Can I visit your showroom or factory in China?
Yes, we welcome qualified dealers and fleet buyers to visit our showroom and partner plants in China by appointment; end-user viewings are arranged via your local agent. Key points: • Send your itinerary and passport details at least two weeks ahead so we schedule plant access and interpreters. • Visits focus on model line-up, quality checks, and export process walkthrough. • We can combine the trip with a live stock inspection at the load port.
How do I request a pre-purchase inspection?
Request a pre-purchase inspection when you reserve a unit; we arrange a third-party or in-house check covering function, body, and diagnostics before loading. Key points: • Inspection covers mileage verification, paint/thickness, battery health (EV), and fault-code scan. • You receive a written report and photos; we resolve or disclose any material issue before shipment. • For FCL batches we can stagger inspections across the container load on your behalf.
How do I get a vehicle condition report?
Every unit scheduled to ship receives a condition report we generate and share; request it by VIN once the car is allocated to your order. Key points: • The report documents exterior/interior state, tyre and battery readings, and any prior marks with photos. • For used vehicles it adds mileage, service history pointers, and wear notes. • Reports are issued in PDF and can be attached to your import or insurance file.
What deposit is required to reserve a unit?
A reservation deposit is usually 30% of the unit value, refundable only per the agreed terms if the order is cancelled before production starts. Key points: • The deposit locks the VIN and the quoted price within the validity window. • Balance is due before or against shipping documents as set in the PI. • Dealer frameworks may negotiate a lower deposit against an annual volume commitment.
Can you source a specific model not listed in your catalogue?
Yes, we run a sourcing service for models not shown in stock; share the exact make, model, year, and market, and we check factory and wholesale channels. Key points: • We confirm availability, lead time, and whether the variant is export-eligible before quoting. • Sourcing may add a service fee and a longer lead time than catalogue stock. • If a model is restricted from export, we propose the closest compliant alternative.
Do you sell used vehicles?
Yes, we handle selected used and demo vehicles, inspected and graded; availability is separate from new-stock and quoted case by case. Key points: • Used units come with a condition report, mileage, and remaining warranty status where applicable. • Pricing reflects grade (A/B/C), age, and market demand; we disclose any accident or reconditioning. • Export eligibility for used cars varies by destination — confirm with us for your country.
How do I compare different models before buying?
Use our comparison workflow: pick 2–4 target models and we return a side-by-side sheet of specs, price, and export notes. Key points: • We compare dimensions, range/power, certifications, and FOB/CIF for your port in one table. • For fleets we add total cost of ownership and spare-parts notes per model. • Book a call and we walk you through the trade-offs for your market.
How do I request a Proforma Invoice (PI)?
Once you accept a quote, request the PI in writing; we issue it with bank details, itemised pricing, and the ship window for your records and payment. Key points: • The PI states unit price, deposit, balance, Incoterm, HS guidance, and validity. • It is not a tax invoice but the contractual basis to arrange payment and import paperwork. • We can issue a PI per container or per VIN depending on your booking.
Which Incoterms do you offer for export?
We commonly quote EXW, FOB, CIF, CFR, and DDU/DAP, selecting the one that best fits your freight control and destination needs. Key points: • FOB and CIF are standard for most buyers; EXW suits those with their own China logistics. • DDU/DAP can include delivery to your warehouse but raises our responsibility and price. • The chosen Incoterm defines where risk and cost transfer, so we state it clearly on every quote.
In which currency are your prices quoted?
Base quotes are in USD; we can also quote in EUR, CNY, or AED on request, with the exchange rate fixed per the quote’s validity. Key points: • USD is our reference for FOB/CIF because freight and insurance settle in dollars. • For large orders we can lock a rate or accept a currency mix agreed in the PI. • Local-currency payment must clear our account net of bank fees at the agreed rate.
How do I request a shipping schedule or sailings?
After your units are allocated, request the sailing schedule by email/WhatsApp; we share the next available vessel, ETD, and ETA for your port. Key points: • Schedules depend on load port (Shanghai, Shenzhen, Guangzhou, Tianjin, etc.) and carrier space. • We propose 2–3 sailing options so you can balance speed and cost. • For FCL we book space once the deposit clears and confirm the booking note.
How can I estimate delivery time to my destination port?
Delivery time = production/stock prep + ocean transit; once we quote a sailing, we give a firm ETA based on the carrier’s schedule. Key points: • Ocean transit typically runs 15–45 days depending on route (e.g., shorter to Mideast, longer to South America/Europe). • Add 3–7 days for China export customs and loading, plus destination clearance after arrival. • We track the container and update ETA if the carrier shifts the schedule.
What export documents do you provide with the vehicle?
We provide the full export document set: commercial invoice, packing list, bill of lading, certificate of origin, and export declaration copy. Key points: • For most markets we also supply the CCC/inspection certificate and, where needed, conformity docs. • Documents are issued in English and can be legalised/attested per your embassy’s requirement. • We send scanned copies on departure and originals by courier to your nominated address.
Can I add accessories or factory options before shipping?
Yes, you can add accessories and factory options at order time; we bundle them with the unit and reflect them on the invoice and spec sheet. Key points: • Common adds: roof racks, floor mats, dash cams, upgraded wheels, and market-specific lighting. • Some options must be built at the factory (lead time impact); others we fit at our prep center. • Confirm options before deposit so they are included in the quoted price and inspection.
Is a warranty included with the purchased vehicle?
New vehicles carry the manufacturer’s warranty valid in China; for overseas coverage we arrange extended or third-party warranty per market on request. Key points: • The factory warranty period and mileage are stated on the spec sheet and PI. • Export does not automatically transfer local warranty; we clarify coverage scope before you pay. • Optional international warranty packages can be quoted alongside the vehicle.
Do you offer OEM or private-label (own-branding) services?
Yes, for qualified distributor volumes we support OEM and private-label builds, including badge engineering and custom livery, subject to MOQ and tooling. Key points: • Branding changes, manuals, and infotainment language can be localised for your market. • OEM programs need a confirmed annual volume and a development lead time for tooling/molds. • We sign IP and quality agreements before any proprietary branding work begins.
How can I get your full vehicle catalogue?
Request the full catalogue by email/WhatsApp or via the enquiry form; we send a PDF and a live link with filters for brand, body, and market. Key points: • The catalogue lists FOB ranges, fuel type, and export eligibility per model. • For dealers we provide an editable spreadsheet with stock and price tiers. • We refresh it monthly as new models and shipments arrive.
How do I request a demo or sample unit?
For distributor evaluation we can supply a demo or sample unit; tell us the target model and whether it ships or stays at our China showroom for inspection. Key points: • Demo units are sold at standard pricing; we can earmark a stock car as your evaluation sample. • If you need it shipped, it follows the normal CIF/FOB process with full documents. • Evaluate at our showroom by appointment, or we ship one unit ahead of a fleet order.
What is the process for a bulk or full-container order?
A bulk/FCL order runs: inquiry with model mix → quote → deposit → PI → production/loading → documents → balance → sail. We assign a dedicated coordinator. Key points: • Share your model mix, quantities per model, and target port so we plan container loading and certifications. • We optimise loading (usually 2–4 units in a 20ft, 4–8 in a 40ft) to protect cars in transit. • Milestones and document scans are tracked in a shared sheet until arrival.
How do I track the status of my inquiry or order?
Every inquiry gets a reference number; we update status by email/WhatsApp and, for orders, share a live tracking sheet with milestones and document scans. Key points: • Stages shown: quoted, deposit received, in production, at port, loaded, sailed, arrived. • Your coordinator replies within one business day to status questions. • For shipments we share the container number and carrier tracking link after sailing.
Can I customize the vehicle branding or logo?
Logo and badge customization is possible under our OEM/private-label program for volume buyers; small retail orders use the original factory brand. Key points: • Custom branding requires a confirmed volume and signed IP/quality terms before tooling. • We can also apply removable decals or market-specific badging without factory changes. • For non-OEM single units we keep the manufacturer’s original logo for warranty validity.
Are spare parts available to inquire about or order?
Yes, we supply original and aftermarket spare parts for the brands we export; send the parts list with model and VIN and we quote availability and lead time. Key points: • Common wear items, batteries, and body panels are stocked for fast dispatch. • Parts ship via air or sea and can consolidate with your vehicle container. • We provide part numbers and compatibility notes to avoid wrong orders.
How do I arrange marine insurance for the shipment?
For CIF we include marine insurance to your port; for FOB/EXW you can ask us to arrange cover, or use your own forwarder’s policy. Key points: • Cover is typically ICC (Institute Cargo Clauses) A or equivalent, for 110% of invoice value. • We send the insurance certificate with the shipping documents. • Declare correct value and Incoterm so the policy matches the actual risk transfer.
From which China ports do you ship vehicles?
We ship from major ports including Shanghai, Shenzhen, Guangzhou, Tianjin, and Ningbo, chosen by model origin and best sailings to your region. Key points: • Southern ports (Shenzhen/Guangzhou) suit Southeast Asia, Middle East, and Africa routes. • Eastern ports (Shanghai/Ningbo) and Tianjin serve Europe, Latin America, and CIS. • Port selection is factored into the quote so inland trucking is minimized.
Which countries and regions do you export vehicles to?
We export vehicles from China to buyers across Latin America, Africa, the Middle East, Eastern Europe, Southeast Asia, the five Central Asian republics and the three Caucasus states, as well as Russia and Belarus, with pricing and documentation tailored to each destination's import rules. Key points: • We serve markets in those regions and adjust the offer to your destination port and your country's local regulations. • Before quoting we check duties, certifications (GCC, EU WVTA, local homologation) and the required drive side. • If your country is not listed, send your destination port and we confirm whether direct export and documentation are feasible.
Is the vehicle price negotiable?
Yes — listed prices are indicative starting points, and the final price is negotiated per order based on volume, model, configuration and delivery terms. Key points: • Larger quantities, repeat orders and full-container loads typically qualify for better unit prices. • Choosing FOB instead of CIF, or a flexible delivery window, can also reduce cost. • Submit your target quantity and port so we can return our best firm offer.
Do you supply right-hand drive (RHD) vehicles?
Yes, we can supply both left-hand-drive (LHD) and right-hand-drive (RHD) vehicles of the models where the manufacturer offers both, depending on stock and destination. Key points: • Most Chinese-manufactured models are built LHD by default; RHD availability depends on the specific model and factory line. • Tell us your market's required drive side early, since it directly affects sourcing and price. • For RHD-only markets we confirm feasibility before you commit.
Can I mix different brands or models in one order?
Yes, you can combine different brands and models in a single order, subject to stock, container space and each model's export eligibility. Key points: • Mixed orders are common for dealers building a varied showroom inventory. • We plan loading so different models share container space efficiently and safely. • Each model keeps its own unit price and documentation; the invoice lists them line by line.
How can I verify that your company is a legitimate exporter?
We encourage due diligence: you can verify our company registration, business licence, export records and banking details before placing any order. Key points: • Ask for our business licence and company registration, and cross-check the legal entity name against the bank account on the Proforma Invoice. • Never pay a deposit to a personal account; payments go to the company's official bank account. • We can provide export documentation samples and reference contacts so you can confirm we are a genuine exporter.
Can you provide references or past export case studies?
Yes, on request we can share representative export references and case examples (such as recent shipments by region and model) with serious buyers. Key points: • Buyer confidentiality is respected, so references are shared at a high level or with the involved parties' consent. • Case examples help you see typical order sizes, ports and document sets for your market. • Tell us your target market and volume so we share the most relevant examples.
What happens if my chosen model is out of stock or discontinued?
If your chosen model is out of stock or discontinued, we tell you immediately and offer close alternatives, a factory order, or a sourcing search. Key points: • Stock moves fast; we confirm live availability before issuing a firm quote. • For discontinued models we check whether a successor version, different trim, or another factory batch is available. • If nothing suitable exists, we will not push a mismatched unit — we advise the closest genuine options.
Can I change or cancel an order after confirmation?
Orders can be modified or cancelled before the production, inspection or shipment milestones, subject to the stage reached and any costs already incurred. Key points: • Before payment, changes are usually free; after a deposit, changes depend on whether sourcing or shipping has begun. • Once documents or booking are issued, cancellation may involve carrier or certification costs. • Always confirm changes in writing so both sides have a clear record.
Can you provide a landed-cost estimate including destination duties?
We can provide a CIF quote plus a clear breakdown of what remains payable at destination, so you can estimate your landed cost; the destination taxes themselves are set by your country. Key points: • CIF covers vehicle cost, ocean freight and marine insurance to your port. • We flag the items you will pay locally: import duty, VAT/GST, port and clearance fees, inland transport and any local certification. • Because duties depend on your country's rules, we give the structure and indicative figures, not a guarantee of the final tax.
Do you support fleet or tender procurement for large orders?
Yes, we support fleet, corporate and tender procurement: we build itemised proposals that match a stated specification, budget and delivery schedule. Key points: • Share the tender document or fleet specification (models, quantities, drive side, certificates, deadlines) and we prepare a compliant offer. • We can consolidate multiple models and ports within one tender response. • Volume and repeat-fleet terms are negotiated directly and confirmed in the Proforma Invoice.

Models

Which models are selling best for export right now?
Demand is led by compact EVs such as the BYD Dolphin and Seagull, family SUVs like the BYD Song Plus and Haval H6, and range-extender SUVs including the Li Auto L6/L7 and AITO M7. Sedans stay steady — the Toyota Corolla and Volkswagen Lavida remain fleet favourites. Every model page shows live units with FOB prices.
best selling chinese cars export →
Should I choose an EV, a plug-in hybrid or a petrol car for my market?
It depends on three things: charging infrastructure, climate, and daily mileage. EVs win where home charging is common and running cost matters most. PHEVs and EREVs suit markets where public charging is thin or winters are severe — electric for the daily drive, petrol for distance. Petrol models remain simplest where service networks are built around combustion cars.
ev or phev import →
How does winter affect an electric car's range?
Cold weather reduces the range of every lithium battery, and LFP packs (widely used in value EVs) are more sensitive than NMC. Expect a real drop in winter, plan for a shorter daily range, and charge indoors overnight where possible. In very cold markets such as Russia and Kazakhstan, a PHEV or EREV removes the range question entirely.
ev winter range →
How do I verify a used EV's battery condition?
Battery condition is part of our pre-shipment check, and the inspection report documents usage history, odometer and battery-related observations. If you want deeper data, you can request a third-party inspection that includes a battery state-of-health reading, arranged on the China side before the car ships.
used ev battery health →
Which models work best for fleets, taxis and ride-hailing?
Fleets optimise for uptime and running cost, so the strongest picks are high-volume, well-supported models: the BYD Dolphin and Seagull for city EV fleets, the Toyota Corolla and VW Lavida for petrol, and the Wuling Rongguang EV for light logistics. For volume orders we quote per unit and can mix several models in one container.
fleet cars from china →
What vehicle body types does EZ Auto export?
EZ Auto exports the full range of passenger and light-commercial body types sourced from verified Chinese manufacturers. • SUVs (compact to full-size, 5- or 7-seat) are our largest category, covering urban crossovers and off-road models. • Sedans and liftbacks span city cars to executive models, mostly electric or plug-in hybrid. • Pickups include mid-size and full-size diesel and electric variants for work and fleet use. • Vans and MPVs cover family and shuttle needs. Each listing shows the real body type, dimensions and seat count so you can match it to local demand.
Which powertrain types are available?
EZ Auto offers four mainstream powertrain types to match different markets and incentives. • BEV (battery electric) runs only on a battery and electric motor, with zero tailpipe emissions and the lowest running cost. • PHEV (plug-in hybrid) pairs a battery with a petrol engine and can be charged from a socket for 50-120 km of electric range, then behaves like a hybrid. • HEV (hybrid, non-plug-in) uses a small battery charged by the engine and braking, cutting fuel use without charging. • Range-extender (EREV) drives the wheels electrically while a small petrol generator keeps the battery topped up. We state the exact powertrain on every listing.
How do I read electric driving range (CLTC/WLTP/NEDC)?
Electric range is measured under a test cycle, and the label tells you which one. • CLTC (China Light-duty Vehicle Test Cycle) is the Chinese standard and gives the highest, most optimistic numbers. • WLTP (Worldwide Harmonised Light Vehicles Test Procedure) is the European standard and is closer to real mixed driving. • NEDC is an older cycle, now largely replaced, and tends to overstate range. • Real-world range drops in cold weather, at high speed and with heating or heavy loads. Always compare models using the same cycle, and treat CLTC figures as a best-case reference rather than a guarantee.
What does battery capacity (kWh) mean and how to compare?
Battery capacity, measured in kWh, is the size of the energy store and the main driver of range. • A larger kWh pack generally means longer range but more weight, cost and charging time. • For everyday use, 40-60 kWh suits city and commuter EVs; 60-100+ kWh suits long-distance and larger SUVs. • Capacity is not the same as range: efficiency (kWh/100 km) and climate also matter. We list usable capacity where the manufacturer discloses it, since a small reserve is often locked away to protect the battery.
What is the difference between FWD, RWD and AWD?
Drivetrain layout describes which wheels are powered. • FWD (front-wheel drive) is common on city cars and crossovers: efficient, predictable and cheaper to build. • RWD (rear-wheel drive) gives sportier balance and is typical of many sedans and performance EVs with a rear motor. • AWD (all-wheel drive) uses two motors (or a front axle motor) for grip in rain, snow and light off-road; it adds weight and draws more energy. Choose by climate and roads: FWD for cities, AWD where traction matters, RWD for driving feel.
How do I read vehicle dimensions (length × width × height)?
Dimensions are given as length × width × height in millimetres and define how a car fits your roads and garage. • Length sets parking and manoeuvring space; width matters for narrow streets and mirror-to-mirror clearance; height affects low car parks and roof loads. • A long wheelbase in a short body (common in EVs) maximises cabin space. • Compare dimensions against your local size limits and typical parking, not just photos. We list real mm figures per model so you can plan transport and storage before import.
What is wheelbase and why does it matter?
Wheelbase is the distance between the front and rear axle centres, and it strongly shapes cabin space and ride. • A longer wheelbase gives more rear legroom and a steadier motorway ride, but a wider turning circle. • A shorter wheelbase turns tighter and suits cities and trails. • Because EVs mount the battery flat in the floor, many have a long wheelbase in a compact body, so don't judge space by overall length. We list wheelbase in mm so you can assess passenger comfort and boot layout.
How do I interpret horsepower (hp/kW) and torque?
Power and torque describe performance, and both are on every listing. • Power (hp or kW) is top-end output and relates to top speed and overtaking; 1 hp ≈ 0.746 kW. • Torque (Nm) is pulling force, available instantly in EVs, which is why electric cars feel quick from standstill. • For towing, hills and loaded driving, look at torque and continuous power, not just peak hp. • Dual-motor AWD models show combined figures. We give manufacturer figures and note whether they are peak or combined so comparisons stay fair.
What does the 0-100 km/h acceleration time tell me?
The 0-100 km/h (0-62 mph) time is the standard acceleration benchmark. • It reflects how quickly a car merges and overtakes; most mainstream EVs do it in 6-9 s, performance models under 4 s. • Because electric motors deliver full torque at zero rpm, EVs feel quicker than the number suggests in city traffic. • A fast time is fun but also draws more energy; heavier SUVs are slower unless dual-motor. We list the manufacturer 0-100 figure per model and note that real times vary with battery charge, temperature and load.
What is ground clearance and when does it matter?
Ground clearance (ride height) is the gap between the lowest point and the road, in mm. • Higher clearance (180-220+ mm) helps on rough roads, speed bumps, floods and light off-road; most SUVs sit here. • Lower cars (120-150 mm) handle better and use less energy but scrape easily. • Some EVs offer adjustable air suspension to raise or lower on demand. Match clearance to your roads: city tarmac is fine with low sedans, rural or winter markets need more. We list the figure so you can judge local suitability.
What is payload capacity and why does it matter?
Payload is the maximum weight a vehicle can carry in passengers and cargo, on top of its own mass. • It matters most for pickups, vans and family SUVs used for work or moving. • Published payload (e.g. 400-1000+ kg) already subtracts curb weight, fuel and a nominal driver, so don't add those again. • Overloading hurts braking, tyres and warranty. For fleet or trade use, match payload to your typical load plus tools. We list the manufacturer payload figure and note any axle or rear-axle limits where disclosed.
What is towing capacity and how is it stated?
Towing capacity is the maximum trailer weight a model can pull, usually split into braked and unbraked limits. • EVs and hybrids often tow less than their size suggests because of battery weight and thermal limits, though many SUVs manage 750-1500 kg braked. • It is set by chassis, brakes, cooling and software, not just power. • Towing cuts range or fuel economy sharply and needs the correct hitch and mirrors. Check the exact braked/unbraked figure per model and your local trailer rules before buying for towing use.
How do I read fuel consumption (L/100 km)?
Fuel consumption for petrol and hybrid models is given in L/100 km (lower is better) and often as combined city/highway. • Hybrids and PHEVs use far less in city stop-start traffic than on open roads. • PHEV electric-only running costs nothing in fuel until the battery is empty, then it behaves like a hybrid. • Real use depends on load, speed, climate and driving style; our figures are manufacturer WLTC/CLTC lab values, not guarantees. Compare like for like and budget fuel plus any local carbon or engine taxes.
What is energy consumption (kWh/100 km) for EVs?
Energy consumption for EVs is shown in kWh/100 km (lower is better) and is the electric equivalent of fuel economy. • Compact EVs average 12-16 kWh/100 km; large SUVs and performance models 18-25+. • It drives running cost: at local electricity rates you can estimate cost per km directly. • Cold weather, highway speed, heating and roof loads raise it; gentle driving and pre-conditioning lower it. We list the manufacturer combined figure and note that real consumption varies, so budget a margin for climate and load.
How fast can the battery be DC fast-charged?
DC fast charging refills a large share of the battery quickly via a CCS or NACS connector at public stations. • Speed is shown as peak kW (e.g. 60-250 kW); a 250 kW car can add ~10-80% in roughly 20-30 min in good conditions. • Real speed depends on state of charge, temperature and the charger's own limit; it slows above 80%. • We list peak DC power and the connector type per model so you can plan route charging. For home use you'll mostly rely on slower AC charging instead.
What is AC slow charging and how long does it take?
AC charging is the slower, everyday charging from a wallbox or domestic socket, using the car's onboard charger. • Speed is limited by the car's AC acceptance (typically 7-11 kW, some 22 kW) and your supply. • A full overnight charge at 7 kW adds roughly 40-50 km of range per hour, enough for daily use. • It is cheapest and gentlest on the battery; pair it with a home or workplace wallbox. We list the onboard AC max per model and the socket/connector standard (Type 2 in most markets) so you can install the right charger.
What is V2L (vehicle-to-load) and which models have it?
V2L (vehicle-to-load) lets the car's battery power external devices through a socket or adapter, like a mobile power bank. • It typically delivers 2.2-6.6 kW, enough for tools, camping gear, a fridge or to back up a home during an outage. • It needs a V2L-capable model and the correct discharge accessory; not all EVs support it. • Use it for work sites, outdoor trips or emergency supply, but remember it draws from the same battery that powers your drives. We list V2L availability and output per model where the manufacturer confirms it.
How many seats do these models offer?
Our models offer 2 to 7 seats depending on body type and layout. • Most SUVs and sedans are 5-seat; 7-seat layouts use a third row best suited to children or short trips. • MPVs and some large SUVs offer 6-seat captain-chair layouts for easier access to the rear. • We state the real seat count per listing so you can match family, shuttle or fleet needs, and you should confirm the exact layout (bench or captain) before ordering.
What is the boot (trunk) volume and can the seats fold?
Boot or trunk volume is given in litres and varies with the seat layout and whether the rear seats are folded. • Sedans typically offer 400-550 L, while SUVs and MPVs range from about 400 L to 900+ L, expanding to 1500-2000 L with the rear seats folded. • Many EVs add a small front trunk (frunk) for cables. • Look for a 40/60 or 40/20/40 split so you can carry passengers and cargo at once; we list the real figure per model so you can plan payloads and fleet use.
What is the difference between kerb weight and gross vehicle weight (GVW)?
Kerb weight is the car empty with fluids and a 90% fuel or charge; gross vehicle weight (GVW/GVWR) is the maximum legal total including passengers and cargo. • GVWR minus kerb weight gives your usable payload capacity, and you should never exceed it, as it affects braking, tyres and legality. • EVs are heavier than similar petrol cars because of the battery, so check weight-based taxes, tolls and licence rules in your market. • Because shipping is priced on weight or volume (whichever is greater), kerb weight also drives your freight cost; we list both figures per model.
What tyre and wheel sizes do these models use?
Chinese models commonly use 16 to 21 inch wheels with matching tyre sizes shown on the door jamb or listing. • Smaller wheels (16-18 inch) give a softer ride, cheaper tyres and better efficiency; larger (19-21 inch) look sportier but cost more and ride firmer. • EV-specific tyres with higher load ratings and lower rolling resistance are often fitted, so check the load and speed index. • Confirm the exact size and any run-flat or self-seal design before ordering replacements for your market; we list the factory wheel and tyre size per model.
What suspension systems do these models use?
Most Chinese passenger cars use a MacPherson strut front and either a torsion beam or multi-link rear suspension. • Multi-link rear suspension gives better ride and handling and is common on mid-size and premium models; a torsion beam is simpler, cheaper and fine for city cars. • Some SUVs and premium EVs add air suspension with adjustable height and adaptive dampers for comfort and off-road clearance. • Suspension type affects ride comfort, load handling and maintenance cost; we state the front and rear type per model where the manufacturer discloses it.
How do braking and regenerative braking work on these cars?
Conventional brakes slow the car with friction, while EVs and hybrids also use regenerative braking to recover energy. • Regenerative braking uses the motor as a generator to slow the wheels and return charge to the battery, cutting wear on pads and discs. • Many models offer adjustable regen levels and a one-pedal mode where lifting off the accelerator slows the car to a stop. • Discs are common front and rear, though some smaller models use rear drums; we note regen availability and brake hardware per model.
What driver-assistance (ADAS) features are available?
Many Chinese models offer Level 2 ADAS as standard or optional, which assists but does not replace the driver. • Typical features include adaptive cruise control, lane-keep assist, autonomous emergency braking, blind-spot monitoring and a 360-degree camera. • Higher trims add highway assist, automatic parking and traffic-jam follow. • Feature availability varies by trim and market, and sensors may need recalibration after glass or bumper work; we list the ADAS fitted per model and trim so you can match safety rules and buyer expectations.
How many airbags do these cars have and what safety ratings do they get?
Most current Chinese models have 6 to 8 airbags, and many flagship models up to 10 including side curtain and knee airbags. • Typical coverage is dual front, front side, full-length side curtain and sometimes rear side airbags. • Safety ratings come from C-NCAP in China and increasingly from Euro NCAP, Latin NCAP or ANCAP for export-focused models, and a 5-star result is common on newer platforms. • Ratings apply to the tested variant, so check the trim and build region; we note airbag count and any published rating per model.
What infotainment and connectivity do these models offer?
Most current Chinese models use a large central touchscreen, typically 10 to 15 inches, with a digital instrument cluster. • Connectivity usually includes Bluetooth, USB, over-the-air updates and, on many export models, Apple CarPlay and Android Auto. • Some systems add voice control, built-in navigation, 4G/5G and app-based remote control for charging and climate. • Note that the interface language and app store can differ between domestic and export versions, so confirm your language pack; we list screen size and key connectivity per model.
Do these models have a heat pump and heated or ventilated seats?
Not all models have a heat pump; when fitted it warms the cabin far more efficiently than a resistive heater and protects winter range. • A heat pump typically improves cold-weather range by a meaningful margin and is usually offered on higher trims or as an option. • Heated front seats are common, and ventilated (cooled) seats and heated steering wheels appear on mid and higher trims in hot and cold markets. • Rear-seat heating and dual-zone or tri-zone climate are available on larger models; we note heat pump and seat comfort features per model and trim.
Are left-hand-drive and right-hand-drive versions available?
China is a left-hand-drive market, so most models are built left-hand drive, with right-hand drive produced for markets such as the UK, Australia, South Africa and parts of Asia. • RHD availability depends on the model and factory line, as some popular export models are made in both while others are LHD only. • Converting a car from LHD to RHD is not practical or safe for modern models with integrated electronics. • Always confirm drive side before ordering, since it affects registration, road legality and resale; we state the drive side available per model.
What is the turning radius and how manoeuvrable are these cars?
Turning radius is the smallest circle a car can make at full lock, usually quoted kerb-to-kerb and measured in metres. • Compact EVs often turn in about 4.8-5.4 m, which is tight and helpful in cities and for parking. • Larger SUVs and pickups need 5.8-6.5 m or more, so plan for wider turns and three-point manoeuvres. • Some models add rear-axle steering to cut the turning circle at low speed and improve stability at high speed; we list the turning radius per model so fleet and city buyers can judge suitability.
What is the wading depth and can these EVs handle floods?
Wading depth is the maximum water level a vehicle is designed to cross, usually 300-500 mm for passenger cars and up to about 500-700 mm for some SUVs and pickups. • EVs have sealed battery packs rated to a high water-resistance standard, but this does not mean unlimited wading, as exceeding the limit can damage connectors and electronics. • Never exceed the listed depth, drive slowly and steadily, and avoid salt water, which is far more corrosive. • After wading, check fluids, brakes and any warning lights; we state the manufacturer wading figure per model where published.
What drive modes do these models have?
Most models offer several selectable drive modes that change throttle, gearbox and regen behaviour. • Common modes are Eco for least energy use, Normal for everyday balance and Sport for sharper throttle and heavier steering. • EVs often add a Snow or slippery mode, a one-pedal mode and adjustable regenerative-braking strength. • Some AWD and off-road models include Sand, Mud or Rock modes that rebalance torque between axles. • Modes are a preference, not a promise of range, so expect efficiency to drop in Sport; we list available modes per model.
Do these models have hill-hold and hill-descent control?
Most current models include hill-start assist (hill-hold), which briefly holds the brakes so the car does not roll back when starting on a slope. • Many SUVs and pickups also offer hill-descent control (HDC), which limits speed automatically when going down steep gradients. • These are convenience and safety aids, not a substitute for careful braking on long descents, where you should use low gear or regen. • Availability varies by trim, and EV regeneration already helps control downhill speed; we state hill-hold and HDC availability per model.
What sunroof or panoramic roof options do these models offer?
Roof options range from a fixed glass panel to a sliding sunroof and a large panoramic roof, depending on model and trim. • A panoramic roof adds light and a premium feel but also weight, cost and, in hot or cold climates, more heat loss or gain. • Many Chinese models offer a large panoramic glass roof as standard on mid trims, some with an electric sunshade and opening front section. • Check headroom, as a panoramic roof can lower the ceiling slightly, and confirm whether the glass opens or is fixed; we list the roof type per model.
What headlight technology do these models use?
Most current Chinese models use LED headlights, with higher trims adding matrix LED or adaptive systems. • LED gives bright, low-energy light and a long life, while halogen remains only on some entry models. • Matrix or adaptive LED can dim or shape the beam to avoid dazzling others while keeping high-beam reach. • Look for automatic high beam, follow-me-home lighting and dynamic indicators, which are common in the segment. • Lighting rules differ by market, so confirm the beam pattern and any levelling requirement for your roads; we note the lamp type per model.
What seats and interior materials do these models feature?
Chinese models often offer synthetic leather or leatherette seats in lower and mid trims, with genuine leather or suede on top variants, while fabric remains on entry city cars. • Power-adjustable driver seats, memory function, lumbar support and heated or ventilated seats appear on higher trims. • Interior trim ranges from hard plastic on budget models to soft-touch surfaces, metallic accents and ambient lighting on premium ones. • Material quality affects durability, cleaning and perceived value, so confirm the exact material per trim, as names vary; we list key seat and trim features per model.
What transmission do these cars use?
The transmission depends on the powertrain: full EVs use a single-speed reduction gear, while hybrids and combustion models vary. • EVs need only one forward ratio because the motor works across a wide speed range, which is simple and reliable. • Chinese hybrids commonly use a dedicated hybrid transmission (DHT) or an electronically controlled coupling, designed for efficiency with the engine and motor. • Combustion models use a dual-clutch (DCT), a conventional automatic (AT) or a CVT, each with different feel and maintenance; we state the gearbox type per model.
What engine options do the hybrid and combustion models use?
Chinese hybrids and combustion models mostly use small, turbocharged petrol engines, typically 1.0 to 2.0 litres. • Downsized turbos (1.0T, 1.5T, 2.0T) deliver good power with lower fuel use and taxes than large naturally aspirated engines. • In hybrids the engine mostly generates power or works at its most efficient point, so displacement matters less than the electric side. • Diesel is less common in passenger cars but appears in some pickups and vans for torque and long-distance use; we state the engine and any turbo per model.
How does a plug-in hybrid system such as BYD DM-i work?
A plug-in hybrid like BYD's DM-i combines a battery and electric motor with a petrol engine, and the car decides which to use. • In the city it usually drives on electricity first, and when the battery runs low the engine either generates electricity or drives the wheels directly, whichever is most efficient. • Because the engine often works at a steady, efficient speed rather than following the throttle, fuel use stays low, giving long combined range. • You charge from a socket for electric-only driving and refuel for longer trips; we explain the exact hybrid logic per model where documented.
What is the fuel-tank capacity on hybrids and PHEVs?
Hybrids and PHEVs carry a petrol tank plus a battery, and tank size is typically 40 to 60 litres on passenger models. • Combined with electric range, this gives a long total driving range between refuels, so owners of PHEVs often refuel far less often than on a pure petrol car. • A larger tank suits long-distance and low-infrastructure markets, while a smaller one saves weight. • Check whether the model is PHEV (needs charging) or HEV (self-charging), as this changes your fuel planning; we list tank capacity and type per model where the manufacturer confirms it.
What charging port standard do these cars use and do I need an adapter?
Charging standards differ by market: China uses GB/T, Europe uses Type 2 (AC) and CCS2 (DC), and North America increasingly uses NACS. • Many Chinese EVs come with GB/T ports for the domestic market, while export models usually leave the factory with the destination standard or need a certified adapter. • Adapters work for some AC and DC cases but not all, and must be rated for the power involved, since an unsafe adapter can damage the car or charger. • Always confirm the port fitted and the exact standard of your local charging network before shipping; we list the charging standard per model.
What battery chemistry do these EVs use (LFP vs NMC)?
Chinese EVs mainly use two lithium chemistries: LFP (lithium iron phosphate) and NMC (nickel manganese cobalt). • LFP is cheaper, safer and longer-lasting, and holds up well to frequent full charging; it is common in entry and mid models, including BYD's Blade Battery. • NMC packs more energy per kilogram, so it suits long-range and performance models, but costs more and prefers partial charging. • Both have thermal management systems, and real durability depends on cooling, software and use; we state the chemistry per model where the manufacturer discloses it.
How is the battery thermally managed?
Thermal management keeps the battery in its ideal temperature range, which protects range, charging speed and lifespan. • Most modern Chinese EVs use liquid cooling and heating, and some add a heat pump that shares coolant with the cabin for winter efficiency. • Liquid systems handle fast charging and hot climates far better than older air-cooled packs. • In cold weather, pre-conditioning warms the battery before charging so DC speed stays higher; we state the cooling type per model where the manufacturer discloses it.
What is an EREV (range-extender) and how does it differ from a PHEV?
An EREV (extended-range electric vehicle) is driven only by its electric motor, while a small petrol engine acts as a generator to charge the battery, not to drive the wheels. • Unlike many PHEVs, its wheels are never driven by the engine, so it always feels like an EV and gives a long electric-only range for city use. • When the battery is low, the generator keeps it topped up, extending total range for long trips where charging is limited. • It suits markets with weak charging infrastructure that still want EV driving; we note which models are EREV where documented.
What warranty do these models carry, especially for the battery?
Warranty varies by brand and market, but Chinese EVs commonly offer a vehicle warranty of 3 to 5 years plus an 8-year or 120,000-160,000 km battery warranty. • The battery warranty usually covers failure or capacity dropping below a stated threshold, not normal gradual degradation. • Terms are often the higher of years or mileage and may be limited to the first owner in some markets. • Export purchases may have factory warranty transferred or replaced by a dealer or exporter warranty, so confirm in writing what applies to your country; we note the published warranty per model where confirmed.
What are the service intervals and maintenance needs?
EVs need far less routine maintenance than petrol cars, mainly tyres, brakes, cabin filters and fluid checks, since there is no engine oil or exhaust. • Typical service intervals are 12 months or 10,000-20,000 km, and EVs often check brake fluid and coolant every two years. • Hybrids and combustion models still need oil and filter changes, typically every 10,000-15,000 km or yearly. • Battery health checks and software updates are increasingly part of scheduled service; confirm the schedule for your model, as parts and dealer support vary by market.
Why does gross vehicle weight matter for registration and shipping?
Gross vehicle weight (GVWR) is the maximum legal loaded weight and drives several costs and rules. • Registration class, licence type and some taxes depend on weight in many countries, so a heavier EV may cost more to tax or insure. • Shipping is billed on weight or volume, whichever is greater; for dense heavy vehicles weight can set the freight, while bulky light ones are billed by volume. • Towing, bridges and road tolls may also have weight thresholds, so give buyers the exact GVWR and kerb weight so they can plan import duties and compliance; we list both figures per model.
What emission standard do these vehicles meet?
New Chinese passenger vehicles must meet China VI (China 6) emission standards, which are broadly aligned with Euro 6. • China VI has phases a and b, with phase b being stricter on particulates and real-driving emissions, and most current models are China VIb. • Full electric and battery vehicles have zero tailpipe emissions and are not subject to exhaust limits, but may face registration or carbon rules. • Some export models are also certified to Euro 6 or Euro 7 where required; confirm the exact standard on the vehicle documents for your market, as import rules differ.
What are approach, departure and breakover angles for SUVs?
These three angles describe how well a vehicle clears slopes and obstacles off-road. • Approach angle is how steep a rise the front can enter; departure angle is the rear; breakover angle is the crest the underside can clear without grounding. • Higher numbers mean better off-road ability, and typical SUVs reach around 20-30 degrees approach and departure depending on bumper and wheelbase. • A long wheelbase lowers the breakover angle, so a shorter off-roader climbs crests more easily; also check ground clearance and tyre type together.
How do I compare two models side by side?
To choose between two models, compare a fixed set of specs rather than looks or price alone. • Start with body type, seats and boot space, then powertrain, battery capacity and real range under the same cycle. • Check dimensions, wheelbase, ground clearance and turning radius against your roads and parking. • Compare running cost using energy or fuel consumption, plus safety features, airbags and any crash rating. • Confirm availability in your market and the exact price, including export and import costs, for the same trim before deciding; we can send a spec-to-spec comparison on request.
How do these models perform in cold weather and what winter features help?
Cold weather reduces EV range and slows charging, so winter features matter in cold markets. • A heat pump and battery pre-conditioning warm the pack before driving or charging, protecting range and DC speed. • Heated seats, a heated steering wheel and heated mirrors let you use less cabin heating and save energy. • Winter tyres and, on AWD models, a snow mode improve traction, so check the tyre load and speed rating. • PHEV and combustion models lose less range but still need a winter-grade battery and coolant; we note cold-weather features per model where confirmed.

Shipping

RoRo or container — which way should my cars ship?
Both are routine. RoRo (roll-on/roll-off) is often the cheapest option for a single running car to a major port. Containers suit multi-unit or showroom orders, inland destinations and cars that cannot be driven, and they let you mix models in one booking. EVs ship either way with the battery documents we prepare — we recommend the better option for your route in the quote.
How many cars fit in one container?
A 40HQ container normally carries two to four vehicles depending on size — typically two large SUVs, or three to four sedans and hatchbacks. We plan the stowage and share the plan with you, so every unit loads safely and you get the best freight cost per car.
Can you deliver by rail instead of sea?
Yes — for Central Asia and Russia, rail via Khorgos is our standard route and is usually faster than sea freight. For all other destinations, cars move by container or RoRo vessel from Chinese seaports. Your quote states the recommended mode and the estimated transit for your route.
Which ports do you load from?
Main departures are Shanghai, Qingdao and Tianjin — the right one depends on where the car is and where it is going. For Central Asia and Russia we also use rail via Khorgos. Your quote confirms the port of loading and the estimated sailing date.
How long does international vehicle shipping from China take?
International vehicle shipping from China typically takes 15 to 45 days, depending on the destination and shipping method. — Middle East routes (UAE, GCC) usually arrive in 15–25 days. — The EU and Russia/CIS take about 25–40 days by sea, or 18–30 days via China–Europe rail for the CIS. — Latin America and Africa require 30–45 days. Transit depends on the loaded port, destination, vessel schedule, and any transshipment. We issue a confirmed ETA at booking and notify you of any schedule changes.
What shipping methods do you offer for vehicles?
We offer three main vehicle shipping methods from China: RoRo, container, and China–Europe rail. — Roll-on/Roll-off (RoRo) is best for running vehicles and is the most economical for single cars. — Container shipping (FCL or LCL) protects the vehicle and suits high-value, non-running, or multi-unit shipments. — For Russia, Central Asia, and the EU, block-train rail via the New Eurasian Land Bridge is faster than sea and avoids port congestion. We recommend the method based on your destination, vehicle condition, and budget.
What is the difference between FOB and CIF?
FOB (Free On Board) and CIF (Cost, Insurance, Freight) define who bears cost and risk up to the port of loading versus the destination. — Under FOB, the seller delivers the vehicle onto the vessel at the Chinese port; the buyer pays ocean freight and insurance from there. — Under CIF, the seller also arranges and pays ocean freight and marine insurance to the destination port, but risk still transfers to the buyer once loaded. — CIF gives you a single all-in price to the port; FOB lets you control the freight forwarder. We quote both so you can compare.
Which Chinese ports do you ship vehicles from?
We ship vehicles from the major export ports along China's coast, matched to your vehicle's location and destination. — Primary ports: Shanghai, Ningbo, Tianjin, Qingdao, Guangzhou, and Shenzhen (Shekou/Yantian). — For Central Asia and Russia via rail, we load at Chongqing, Xi'an, or Chengdu inland rail terminals. — Port choice affects transit time and inland trucking cost; we select the most efficient routing. All ports handle RoRo and container loading with export customs clearance on site.
Which destination ports do you cover worldwide?
We deliver to most major commercial ports worldwide through our freight network. — Middle East: Jebel Ali (Dubai), Dammam, Abu Dhabi. — Latin America: San Antonio and Valparaíso (Chile), Buenaventura (Colombia), Callao (Peru). — EU: Zeebrugge, Bremerhaven, Rotterdam. — Africa: Durban, Mombasa, Lagos, Dar es Salaam. — CIS: Saint Petersburg, Novorossiysk, plus rail to Moscow/Almaty. If your port is not listed, we check feasibility and quote a routing.
How can I track my shipped vehicle?
You can track your vehicle at every stage from booking to arrival using the references we provide. — At booking we issue a booking number and the vessel name with sailing date. — Once loaded, we send the Bill of Lading number and a departure confirmation. — During transit you can follow the vessel on public AIS/tracking sites or ask us for position updates. — On arrival we notify you with the discharge date and destination agent contacts. We also share photos of the loaded vehicle before sailing.
What documents are required to export a vehicle from China?
Exporting a vehicle from China requires a standard set of shipping and customs documents, which we prepare for you. — Commercial Invoice and Packing List stating value, specifications, and VIN. — Export Declaration filed with Chinese customs (we handle this). — Bill of Lading (or rail waybill) as the transport contract. — Certificate of Origin where required by the destination. — For used cars, additional inspection or export license may apply. We send digital copies before sailing and originals with the shipment.
Do you provide marine cargo insurance for vehicles?
Yes, we arrange marine cargo insurance for every shipment, and we strongly recommend it. — Cover is based on Institute Cargo Clauses (typically ICC A, all risks) for the vehicle's insured value. — It protects against loss or damage from sea perils, handling, and theft during transit. — We can also add war/srcc and strike clauses for high-risk lanes. — A certificate of insurance is issued with the policy wording; claims are filed against the survey report at destination. Insurance cost is usually 0.3%–0.6% of insured value.
How is the vehicle prepared and secured for shipping?
We prepare and secure every vehicle before loading to prevent transit damage. — The car is washed, photographed, and inspected for pre-existing marks, with a condition report signed off. — Fuel is lowered to a safe level and the battery is secured; for EVs the state of charge is set per carrier rules. — Inside the container the vehicle is blocked, braced, and strapped to the floor at four points; on RoRo it is chocked and lashed. — Loose items are removed and keys/remotes are handed to the carrier. This minimises movement and damage risk.
What is Roll-on/Roll-off (RoRo) shipping and when is it used?
RoRo (Roll-on/Roll-off) is a method where vehicles are driven directly onto and off a specialised car carrier ship, rather than packed in containers. — It is the most cost-effective option for single, running vehicles and requires the car to be drivable. — Ships have dedicated decks with lashing points; vehicles are driven on and secured by the crew. — RoRo is widely used to the Middle East, EU, and Africa where car-carrier services run regularly. — It is not suitable for non-running cars or where the destination lacks a RoRo terminal.
What is container shipping (FCL/LCL) and when is it used?
Container shipping moves vehicles inside standard steel containers, either as a full container (FCL) or shared with other cargo (LCL). — FCL is for one or more vehicles occupying a whole container, giving exclusive use and better protection. — LCL consolidates your single car with other shipments, lowering cost when you ship just one unit. — Container is the right choice for high-value cars, non-running vehicles, or destinations without RoRo service. — We load, lash, and seal the container at the port warehouse before stuffing onto the vessel.
How are vehicle shipping costs calculated?
Vehicle shipping cost is built from a few transparent components rather than a single mystery fee. — Ocean or rail freight: the base rate for the lane and method (RoRo vs container). — Origin charges: inland trucking to port, terminal handling, export declaration, and lashing. — Destination charges: unloading, terminal handling, and local delivery if arranged. — Insurance and any transshipment add separately. We provide an itemised quote so you see exactly what each line covers.
What factors can delay a vehicle shipment?
Shipments can be delayed by foreseeable and unforeseeable events; we flag risks early. — Port congestion and vessel schedule changes are the most common causes. — Customs holds at origin or destination, missing or incorrect documents, and inspection. — Weather, canal closures, and peak-season space shortages. — Rail can be delayed by border formalities or gauge changes. We give proactive updates and propose alternatives (e.g., another port or sailing) when a delay is likely.
How do I file a damage or loss claim?
If a vehicle arrives damaged or short, act quickly and document everything to support the claim. — At discharge, note any damage on the delivery receipt and photograph it before moving the car. — Obtain a survey report from an independent adjuster at the destination port. — Notify us and the insurer within the policy's notice window (usually 3 days for visible damage). — Submit the survey report, photos, B/L, and insurance certificate; we coordinate settlement with the underwriter.
What is a Bill of Lading (B/L) and why is it important?
A Bill of Lading (B/L) is the core transport document issued by the carrier once the vehicle is loaded. — It serves three roles: receipt of goods, evidence of the contract of carriage, and a document of title. — The original B/L is required to release the vehicle at the destination; without it the cargo cannot be collected. — We send you the telex release or original B/L after sailing, and you endorse it to your consignee. Treat it like a negotiable instrument.
Do you offer door-to-door delivery?
Yes, we offer door-to-door service where local logistics at both ends are available. — At origin we collect the vehicle from the seller or your address and truck it to the port. — At destination our agent clears customs and delivers to your specified address. — Door-to-door bundles transport, clearance, and delivery into one managed shipment with a single point of contact. — Availability depends on the destination country's inland network; we confirm feasibility before quoting.
Do you offer port-to-port shipping?
Yes, port-to-port is our standard and most flexible service. — We handle export clearance and loading at the Chinese port and discharge at your chosen destination port. — You or your local agent then manage import clearance and final delivery. — Port-to-port keeps your control over destination logistics and is usually the lowest-cost option. — It pairs well with our tracking and insurance so you still see the shipment end to end.
What is the booking and reservation process?
Booking a shipment is straightforward and we guide you through each step. — Step 1: send the vehicle details (make, VIN, condition, location) and destination port. — Step 2: we confirm method, routing, price, and sailing window, then issue a proforma. — Step 3: on deposit we reserve space and assign a booking number. — Step 4: you deliver or we collect the vehicle; we load and send the B/L and departure notice. We keep one coordinator on your file throughout.
How far in advance should I book shipment?
We recommend booking 7 to 21 days before your target sailing for the best space and rate. — Peak seasons (pre-holiday and Q4) need earlier booking, ideally 3–4 weeks. — Rail to the EU/CIS can be booked 10–14 days ahead. — Late bookings are possible but may face space shortages or higher rates. — Booking early also gives time for document checks and any export inspection, avoiding last-minute delays.
Can I ship a single vehicle (LCL or consolidation)?
Yes, a single vehicle can be shipped economically through LCL consolidation or a shared container. — LCL lets your one car share a container with other cargo, spreading the container cost. — For running cars, single-unit RoRo is often the cheapest option. — Consolidation departs only when the container is full, so transit may be a few days longer than FCL. — We pool shipments weekly on key lanes to keep consolidation frequent and reliable.
Which trade term (Incoterm) should I choose for shipping a vehicle?
The right Incoterm depends on how much of the logistics you want to control. — FOB is the most common for vehicle exports: we deliver the car on board at the Chinese port and you handle freight and insurance. — CIF suits buyers who want one all-in price to their destination port. — EXW means you take over from our yard, with the least seller involvement. — DAP or DDP extends our responsibility to your door, including import clearance and duties. Tell us your preference and we quote accordingly.
Can you ship electric vehicles (EVs), and what special requirements apply?
Yes, we ship EVs regularly and know the extra requirements for lithium-battery vehicles. — EVs must be declared as Class 9 dangerous goods under UN 3166/UN 3171, with a UN38.3 battery test summary. — Carriers require the state of charge (SoC) to be set low, typically 30%–50%, before loading. — Damaged, leaking, or used batteries may be refused or need special packing. — RoRo is often preferred for EVs, though container is fine when properly declared. We prepare the dangerous-goods paperwork for you.
How many vehicles fit in a container, and which container size is used?
Most vehicles ship in standard containers, and the count depends on size and method. — A 20-foot container fits one full-size car or SUV if loaded without racking. — A 40-foot high-cube fits two cars using a rack system, or up to three smaller sedans in some cases. — For safety and lashing, we usually load a single vehicle per 20ft or use dedicated racks in a 40ft. — We confirm the exact stowage plan and container type after seeing your model's dimensions.
Do you handle export customs clearance in China?
Yes, we handle the complete export clearance process in China as part of our service. — We issue the commercial invoice and packing list, file the export declaration, and clear customs at the port of loading. — We act with a licensed customs broker and, where required, handle the export licence for used vehicles. — All export formalities are completed before loading, so the vehicle sails clean. — You receive the customs-cleared documents with the shipment, ready for your import agent.
Do you handle import customs clearance at the destination?
We can arrange import clearance at the destination through our agent network, though duties and taxes remain the buyer's responsibility. — Our destination agent files the import declaration, pays applicable duties on your behalf if agreed, and releases the vehicle. — Import rules, VAT, and duty rates differ by country; we confirm the requirements and documents before shipping. — Some markets require you to be a licensed importer; we advise on this upfront. — Where you prefer your own broker, we hand over the documents smoothly.
What are demurrage and detention charges?
Demurrage and detention are penalties charged when cargo or equipment stays at the port longer than the free time allowed. — Demurrage applies to the container or cargo inside the terminal beyond the free days. — Detention applies to equipment kept outside the terminal after pickup and not returned in time. — Free time is typically 3–7 days at destination; charges then accrue per container per day and rise sharply. — To avoid them, we coordinate fast clearance and return of equipment, and warn you if documents are delayed.
What is transshipment and when does it happen?
Transshipment means your vehicle changes from one vessel to another at an intermediate port before reaching the final destination. — It happens when no direct service exists on the lane, or when space is limited on the direct leg. — Common hubs include Singapore, Jebel Ali, Colombo, and Piraeus. — Transshipment adds a few days to transit and a small handling risk, but opens up many more destinations. — We track the transfer and update the ETA when the connecting vessel is confirmed.
Can you ship to landlocked countries?
Yes, we deliver to landlocked countries using sea freight to a transit port, then rail or truck across the border. — The sea leg ends at a gateway port such as Mombasa, Djibouti, Bandar Abbas, or a Chinese inland rail hub. — From there we arrange bonded trucking or rail to the destination, e.g. to Uganda, Ethiopia, Kazakhstan, or Bolivia. — Transit requires careful customs handling (T1/TIR or bonded corridors); we manage this with partners. — Total transit is longer, so plan an extra 7–14 days versus a coastal destination.
Can you ship non-running or damaged vehicles?
Yes, we regularly ship non-running and damaged vehicles, but handling differs from a running car. — Non-running vehicles cannot use RoRo and must go in a container, usually lifted in with a forklift or ramps. — We remove or secure loose and broken parts, and may drain fluids where required. — Damaged EVs with compromised batteries face stricter rules and may need specialist packing. — We inspect the unit first and advise the safest, most cost-effective method before booking.
How do you confirm and update the ETA?
We confirm the ETA at booking and keep updating it until the vehicle is discharged. — At booking we issue the intended vessel, sailing date, and a provisional ETA based on the current schedule. — After departure we send the confirmed ETA and the vessel's voyage number for tracking. — If the vessel is delayed, rolled, or rerouted, we notify you proactively with the revised date. — You get a final arrival confirmation about 48 hours before discharge, with the destination agent's contacts.
What pre-shipment inspection (PDI) is done before loading?
Before loading we run a pre-shipment inspection so the vehicle is documented and travel-ready. — We verify the VIN and key documents against the vehicle and check it starts, drives, and charges if an EV. — We record the odometer, fuel or charge level, and take dated photos of all sides, interior, and any existing marks. — Tyres, fluids, and battery are checked and topped or secured as needed. — You receive the inspection report and photos, which also serve as evidence for any transit claim.
Do you provide loading photos and videos?
Yes, we document loading and share the photos and video with you before sailing. — We photograph the vehicle before loading, on the loading ramp or inside the container, and the completed lashing or sealing. — For container loads we film the stuffed and sealed container with the seal number visible. — For RoRo we capture the vehicle on the ship's deck before departure. — This record proves the vehicle's condition at loading and is useful for insurance and peace of mind.
What shipping documents do I receive after loading?
After loading we send you a complete set of shipping documents by email, with originals couriered as needed. — Bill of Lading (original or telex release) as title to the goods. — Commercial invoice and packing list matching the customs declaration. — Certificate of Origin when required by your destination. — Insurance certificate, loading photos, and the vessel/voyage details. You can forward this set straight to your import broker.
What does a freight forwarder do, and do I need one?
A freight forwarder organises the transport of your vehicle across carriers and borders; with us, this role is already covered. — We book space, arrange inland trucking, handle export documents, and coordinate the sailing. — A forwarder also consolidates, insures, and manages customs paperwork and last-mile delivery. — You do not need a separate forwarder unless your destination requires a locally licensed broker. — Working with us keeps one accountable party for the whole route, rather than splitting responsibility.
What shipping routes do you offer to Africa?
We serve Africa mainly via RoRo and container from Chinese ports to the continent's major gateways. — East Africa: Mombasa (Kenya) and Dar es Salaam (Tanzania), usually 30–40 days. — West Africa: Lagos (Nigeria) and Tema (Ghana) via transshipment. — Southern Africa: Durban (South Africa) with onward trucking. — North Africa: Alexandria and Casablanca via Mediterranean routing. Transit varies widely, so we quote lane by lane with the current schedule.
How does China–Europe and China–Central Asia rail freight work?
Rail freight sends vehicles by block train from inland China to Europe or Central Asia, faster than sea on many lanes. — Trains depart from hubs like Xi'an, Chongqing, Zhengzhou, and Chengdu. — To Central Asia they cross at Khorgos/Alashankou and reach Almaty or Tashkent in about 12–20 days. — To Europe they route via Kazakhstan, Russia, and Belarus to Poland or Germany in about 18–30 days. — Gauge changes at the border are handled by transloading or bogie exchange; we manage the formalities.
Can I ship multiple vehicles together (fleet or bulk)?
Yes, we handle fleet and bulk shipments and offer better rates and dedicated handling for volume. — Small groups can share a container on racks or ship together on RoRo. — For larger fleets we reserve a block of RoRo slots or multiple containers, often on one vessel. — We manage one master booking, consolidated documents, and a single loading schedule for consistency. — Volume also opens route and vessel choices that single-unit shipments cannot access.
What items are allowed inside the vehicle during shipping?
Only the vehicle and its standard accessories may travel inside; loose personal or commercial cargo is generally not allowed. — Carriers forbid undeclared personal effects, especially lithium batteries, aerosols, flammables, and liquids. — Personal goods declared as cargo carry additional customs and packing requirements, and may raise duty. — Spare parts shipped with the car should be listed separately in the packing list. — To stay compliant and avoid delays, we advise shipping personal items as separate cargo, if at all.
What are war risk and SRCC insurance for high-risk routes?
War risk and SRCC (Strikes, Riots and Civil Commotions) are additional marine covers added for higher-risk sea areas. — Standard ICC clauses exclude war, strikes, and civil unrest, so these must be bought separately. — They protect the vehicle if it is lost or damaged by war, piracy, or civil disturbance in transit. — Some insurers require them for Red Sea, Black Sea, and certain African or Middle East lanes. — We arrange them on request and show the added premium as a separate line in the quote.
How do I choose the best destination port?
Choose the destination port that balances total cost, transit time, and easy inland delivery to you. — Pick the port your import broker and local trucking already serve, to avoid extra handling. — Consider whether the port has RoRo, container, or both, matching your chosen method. — The nearest port is not always cheapest; port charges and clearance speed vary widely. — Give us your final address and we recommend the optimal port with a door cost comparison.
How do Chinese New Year and holidays affect vehicle shipping?
Chinese holidays, above all Chinese New Year (Spring Festival), slow factories, trucking, and ports, so plan around them. — Chinese New Year runs late January to mid-February on varying dates, with 1–3 weeks of reduced operations. — The weeks before are very busy as everyone ships early, pushing rates and space up. — National Day (early October) and May Day also create short surges and closures. — We advise booking 3–4 weeks ahead of any major holiday to secure space and avoid gaps.
What is rolled cargo (overbooking) and how is it handled?
Rolled cargo means your booked vehicle could not load on the planned vessel and moves to the next sailing. — It happens when the carrier overbooks space or a vessel is downsized or rerouted. — Rollovers typically delay shipment by one sailing cycle, often 7–14 days. — We monitor load lists, push for priority, and inform you immediately if a roll is likely. — When a roll is caused by the carrier, we press for rebooking on the next available vessel at no extra freight.
How frequently do vessels sail on the main routes?
Sailing frequency varies by lane, from weekly or better on major routes to monthly on niche ones. — Middle East and EU lanes often have weekly or bi-weekly sailings from Chinese ports. — Latin America and Africa typically run every 1–3 weeks, sometimes with transshipment. — China–Europe and Central Asia rail departs several times a month from each hub. — Because schedules change, we confirm the next available sailings at the time of booking and hold your space.
How can I reduce vehicle shipping costs?
You can lower shipping costs by choosing the right method, timing, and consolidation without cutting safety. — Pick RoRo for a single running car and container (FCL) for multiple units or non-running cars. — Book early to avoid peak-season surcharges and space premiums. — Choose a port and routing that minimise inland trucking and transshipment. — Consolidate several vehicles on one booking and keep documents accurate to avoid demurrage or rework.
What container types are used for vehicle shipping?
Vehicles travel mainly in standard dry containers, sometimes with rack systems, and occasionally in flat racks or open-top boxes. — A 20ft or 40ft general-purpose (GP) container holds one or more cars directly or on racks. — High-cube boxes give extra height for SUVs and lifted vehicles. — Flat racks and open-top containers suit oversized or non-standard vehicles. — We select the container type after measuring your vehicle's length, width, and height.
What is the difference between marine cargo insurance and carrier liability?
Marine cargo insurance and carrier liability differ in who pays and how much is covered. — Carrier liability is limited by international rules and the B/L, often well below the vehicle's value. — Marine cargo insurance covers the full insured value and pays on loss or damage regardless of fault. — Under many conventions, the carrier's liability per vehicle is capped at a low fixed amount. — The two are complementary: insurance closes the gap the carrier's limit leaves. We recommend always insuring the full value.
Can you deliver to a bonded warehouse or free-trade zone?
Yes, we can deliver the vehicle into a bonded warehouse or free-trade zone where the destination allows it. — In a bonded area import duties are deferred until the goods leave the zone, aiding cash flow. — Free zones often allow storage, inspection, or re-export without full import clearance. — We coordinate with the zone operator and file the required transit or entry documents. — Availability and rules differ by country, so we confirm the zone's requirements before shipping.
What is EXW and can you collect the vehicle from the factory?
EXW (Ex Works) means the vehicle is made available at the seller's premises and you take over from there. — Under EXW the buyer arranges everything: inland trucking, export clearance, freight, and insurance. — We can operate on EXW terms by collecting the car from the factory or dealer and handling export for you. — For buyers new to exporting, FOB or CIF is usually simpler than EXW. — We confirm the pickup address and any factory release documents before collection.
How are keys and car documents handled during shipping?
Keys and the vehicle's own documents travel with the shipment in a secure, labelled way and are logged at loading. — The set of keys and any service book are placed in a tamper-evident bag, sealed, and recorded on the packing list. — We note the key count and seal number so nothing is lost or disputed on arrival. — Original vehicle documents, where required, go with the couriered document set rather than loose in the car. — On arrival the consignee signs for the keys and documents against the same record.
What is a telex release versus the original Bill of Lading?
A telex release and the original B/L are two ways to let the consignee take delivery of the vehicle. — The original B/L is the paper document of title you must present or endorse at the destination. — A telex release is issued when the shipper surrenders the original at origin; the carrier then cables the destination to release the goods. — Telex release is faster and avoids courier delays, but the shipper keeps less control over the goods. — We confirm which form you need before the vessel sails, based on your payment terms.

Payment

Can I pay in my local currency?
Payment is by bank transfer (T/T) in USD or CNY — the currencies export contracts are settled in. If you pay from a local-currency account, your bank converts at its rate on the transfer day; we confirm the exact amount due in writing before each payment, so you always know the figure to send.
When is the balance due — before or after the car ships?
The payment schedule is fixed in your contract for each order — typically a deposit reserves the car and the balance is paid once the unit passes inspection and shipping is booked, after you have seen the photos and video. All payments go to the company account named in the contract; we never ask for payments to personal cards.
What is your cancellation and refund policy?
It is defined by the contract for each order. In short: terms are most flexible before sourcing and inspection begin, and once a car has been bought and prepared for you, costs already incurred are handled per the agreed terms. Everything is in writing before you pay — read the cancellation clause in your contract and ask us anything unclear first.
What payment methods do you accept?
We accept bank wire transfer (T/T) as the standard method for all vehicle exports, and irrevocable Letters of Credit (L/C) for qualified bulk or B2B buyers. Telegraphic transfer remains the fastest and most cost-effective option for single-unit and small orders. Key points: - T/T to our corporate USD/EUR/CNY account is preferred for deposits and balances. - L/C at sight can be arranged for containerized or fleet purchases after credit review. - We do not accept informal remittance channels for compliance reasons. - A proforma invoice with exact payee details is issued before any payment is due.
What is a T/T (telegraphic transfer) payment?
A T/T (telegraphic transfer, also called wire transfer) is a direct bank-to-bank electronic transfer used to pay your deposit and balance. It is the most common settlement method in vehicle exports because it is fast, traceable, and low-cost compared with L/C. How it works: - We issue a proforma invoice showing our beneficiary name, bank, IBAN/SWIFT and amount. - You instruct your bank to send the funds; overseas T/T typically clears in 1–3 business days. - We confirm receipt and allocate the funds to your order once the value-date posts. - Always include the order or PI number in the remittance reference so we can reconcile quickly.
What is a Letter of Credit (L/C) and when is it used?
A Letter of Credit (L/C) is a bank-issued undertaking that the seller will be paid once specified shipping documents are presented and conform to the credit terms. It is used mainly for larger or first-time B2B orders where the buyer wants payment security and the seller wants assurance of funds. Typical structure: - Buyer's bank issues an irrevocable L/C at sight (or with usance tenor) in our favour. - We ship and present the B/L, invoice, packing list and certificates to the negotiating bank. - Payment is released upon document compliance, reducing counterparty risk for both sides. - L/C carries bank fees and takes longer to set up than T/T, so it suits container or fleet volumes.
Do you accept PayPal or Western Union?
No. For compliance, anti-money-laundering controls, and transaction transparency, we settle exclusively through regulated bank channels — T/T to our corporate account or L/C. We do not accept PayPal, Western Union, MoneyGram, or similar consumer remittance services for vehicle purchases. Reasons: - Export values exceed the limits and buyer-protection model of consumer apps. - Bank wires create a clear audit trail required for customs and foreign-exchange filing. - Third-party or informal transfers complicate KYC and can delay shipment. - If you cannot use a bank wire, an L/C through your bank remains available for qualified orders.
How much deposit is required to secure an order?
A 30% deposit is the standard to reserve a confirmed vehicle and lock the quoted price, with the 70% balance paid before loading or against shipping documents per the agreed Incoterm. Stock units and made-to-order units follow the same 30/70 baseline unless otherwise stated on the proforma invoice. Details: - Deposit secures the unit, allocates it to your order and starts export preparation. - For L/C terms the deposit may be replaced by the credit value at sight. - Bulk or fleet contracts can negotiate tailored schedules based on volume. - The exact split is always written on the PI you receive before payment.
When is the balance payment due?
The 70% balance is due either before loading (T/T 30/70 pre-shipment) or against a copy of the bill of lading (T/T 30/70 against B/L copy), depending on what is written on your proforma invoice. Both approaches are standard in vehicle exports. How to plan: - Pre-shipment: pay the balance after we confirm the unit is inspected, filmed and booked, before container stuffing or vessel loading. - Against B/L copy: pay once we email the scanned B/L and export documents, then we release the original set. - We send a payment reminder with the exact amount and banking reference 2–3 days before the due milestone. - Late balance delays the sailing date, so coordinate your bank early.
Can I pay in installments?
Installments are generally not available for single export vehicles because the unit is shipped and title transfers upon full payment. For qualified bulk or dealer-frame contracts, we can structure a milestone schedule tied to production, inspection, and loading. What we can do: - Bulk orders: split deposit, pre-shipment and against-documents milestones by mutually agreed dates. - Dealer programs: recurring shipment cycles with per-container settlement. - We do not offer consumer-style financing or post-delivery loans; export is settled before the vehicle leaves. - Any installment plan must be confirmed in writing on the contract and PI before production starts.
What currencies do you accept?
We quote and settle primarily in US dollars (USD), with euro (EUR) and Chinese yuan (CNY) available on request for qualifying orders. The currency is fixed on the proforma invoice and does not change during the validity period. Notes: - USD is the default for FOB/CIF pricing and is accepted by all our banking corridors. - EUR suits EU and some MENA buyers; CNY can be used for mainland-linked settlements. - Your bank converts at its prevailing rate; we receive and invoice the agreed currency only. - We do not quote in crypto or in a currency we cannot receive via regulated wire.
What does FOB (Free On Board) mean in vehicle export?
FOB (Free On Board) means the seller delivers the vehicle on board the vessel at the named port of shipment; risk and cost pass to the buyer once the goods are loaded. The buyer arranges and pays for main freight, insurance, and destination handling. What's included vs not: - Seller pays inland transport to the port, export clearance, and loading onto the ship. - Buyer pays ocean freight, marine insurance, and import clearance at destination. - FOB price is lower than CIF because it excludes sea freight and insurance. - The FOB point is always a specific port, e.g. FOB Shanghai, stated on the quote.
What does CIF (Cost, Insurance and Freight) mean?
CIF (Cost, Insurance and Freight) means the seller covers the vehicle cost, ocean freight to the named destination port, and marine insurance during transit. Risk still transfers to the buyer when the goods are loaded on board, but the seller pays the freight and insurance premiums. Key points: - Seller arranges and pays main carriage and minimum marine insurance (typically 110% of invoice value). - Buyer handles import clearance, duties, and destination charges after arrival. - CIF price is higher than FOB because it bundles sea freight and insurance. - The destination port must be named, e.g. CIF Callao, on the quote.
What does EXW (Ex Works) mean and is it offered?
EXW (Ex Works) means the seller makes the vehicle available at its premises or warehouse, and the buyer bears all costs and risks from that point onward, including loading, export clearance, freight, and import. We can offer EXW for buyers who have their own freight forwarder and Chinese export capability. Considerations: - Buyer arranges pickup, inland transport, export declaration, and all downstream costs. - EXW price is the lowest quoted price since it excludes every downstream service. - Export clearance from China is the buyer's responsibility under strict EXW, so a forwarder with China operations is required. - Most buyers prefer FOB or CIF; EXW suits experienced importers only.
What does CFR (Cost and Freight) mean?
CFR (Cost and Freight) means the seller pays for the vehicle and the ocean freight to the named destination port, but insurance is not included and risk transfers to the buyer when the goods are loaded on board. Buyers under CFR must arrange their own marine insurance. Differences from CIF: - CFR excludes insurance; CIF includes minimum marine cover arranged by the seller. - Otherwise the cost split mirrors CIF: seller pays freight, buyer pays import side. - CFR price sits between FOB and CIF in value. - We recommend CIF over CFR so transit risk is insured by the seller's policy during carriage.
What are Incoterms and which version do you use?
Incoterms are standardized international trade rules published by the ICC that define where risk and cost transfer between seller and buyer. We apply the current Incoterms 2020 edition for all quotations and contracts. Commonly used in our trade: - FOB and CIF for most sea shipments of vehicles. - EXW for buyer-collected units; CFR when insurance is buyer-arranged. - FCA at a Chinese terminal can be used when containers are railed to port. - The chosen rule, with named port/place, must appear on every quote and PI so responsibilities are unambiguous.
Who is responsible for insurance during transit?
It depends on the Incoterm. Under CIF and CIP the seller arranges and pays marine insurance; under FOB, CFR, EXW and FCA the buyer is responsible for insuring the goods from the point of risk transfer. Practical guidance: - With CIF we buy minimum cover (usually 110% of invoice value) and send the policy with documents. - With FOB/CFR we strongly advise the buyer to take out their own cargo insurance at loading. - Uninsured transit is at the buyer's risk; we are not liable for sea casualties once risk has passed. - Always confirm coverage limits and the insured party named on the policy.
What is the difference between FOB and CIF pricing?
The difference is what the quoted price includes. FOB covers only the vehicle plus delivery onto the vessel at the departure port; CIF additionally includes ocean freight and marine insurance to the destination port. CIF is therefore higher but more turnkey for the buyer. How to choose: - Choose FOB if you have a trusted freight forwarder and want to control shipping and insurance costs. - Choose CIF if you prefer the seller to handle freight and basic insurance and receive a single landed-cost quote. - Both transfer cargo risk at the ship's rail; only the cost allocation differs. - Compare like for like by naming the same ports in both quotes.
What is a proforma invoice (PI) and why do I need it?
A proforma invoice (PI) is a preliminary, non-final commercial document that states the exact vehicles, specifications, Incoterm, price, and our banking details before you pay. It is not a demand for payment but the binding offer and reference for your wire. Why it matters: - It fixes the price and specifications during its validity window. - Customs and your bank may require it to approve the outbound/import funds. - The PI number must appear in your remittance reference for correct allocation. - A final commercial invoice is issued after shipment reflecting the actual B/L details.
What is a commercial invoice and when is it issued?
A commercial invoice is the final seller-issued document that proves the sale and states the transaction value, used by customs to assess duties at destination. It is issued after shipment and matches the bill of lading, packing list, and certificate details. Contents and use: - Shows buyer/seller, vehicle VIN, make/model, value, Incoterm and port. - Customs uses the declared value to calculate import duty and VAT/GST. - It must agree with the B/L and packing list to avoid clearance delays. - Keep it with the original document set you receive after balance payment.
What is a packing list and why is it needed?
A packing list details the physical contents of the shipment — vehicle VIN, make/model, dimensions, weight, container or lot number, and count. Customs and the terminal use it to verify the cargo against the invoice and B/L. Why it matters: - It lets authorities reconcile what was declared with what arrived. - It supports inspection, weighing, and unloading at destination. - Discrepancies between the packing list and B/L can trigger holds. - We issue it as part of the document set after loading, matching the commercial invoice exactly.
What is a bill of lading (B/L) and why is it important?
A bill of lading (B/L) is the carrier's receipt for the goods and the document of title that controls who can claim the cargo at destination. Without the original B/L, the buyer generally cannot take delivery. Key facts: - It evidences the contract of carriage and the loaded quantities/VINs. - Original B/L(s) are released to the buyer (or nominated party) after balance payment. - A telex/sea waybill variant can be used when parties waive paper title. - Always verify the consignee and notify party details before sailing to avoid release issues.
Which documents do I need for customs clearance?
For vehicle import you typically need the original bill of lading, commercial invoice, packing list, and the certificate of origin or conformity required by your country, plus any import permit. The exact set varies by destination. Common set: - B/L (original, endorsed), commercial invoice, packing list. - Certificate of origin and, where required, a conformity/inspection certificate. - Import license or prior approval for restricted categories. - We prepare the seller-side documents; buyer-side permits are the importer's responsibility and should be arranged early.
Do you offer escrow or a secure payment option?
We offer bank-controlled security through an irrevocable Letter of Credit, which functions like escrow: funds are only released to us against conforming shipping documents. For qualified buyers this is the closest structured alternative to a third-party escrow. How it protects both sides: - Seller is assured payment upon document compliance, reducing non-payment risk. - Buyer is assured goods are shipped before funds are released. - L/C is handled by regulated banks, giving an auditable trail. - We can also refer to recognized trade-platform escrow only where our banking corridor supports it; ask your sales contact.
Do you provide trade assurance or a payment guarantee?
Our primary payment guarantee is the irrevocable Letter of Credit handled by regulated banks, which protects both parties contractually. We do not operate consumer-style trade-assurance programs tied to a single marketplace. What this means for you: - L/C at sight gives the buyer documentary assurance that payment precedes only upon compliant shipment. - For T/T orders, the proforma invoice and contract form the binding commercial agreement. - We maintain transparent, documented communication and inspection evidence before balance. - If you need a platform-backed guarantee, use an L/C through your own bank's trade desk.
How do I pay and where do I send the money?
After you accept the proforma invoice, instruct your bank to send a T/T to the beneficiary account printed on the PI, or have your bank issue an L/C in our favour. Always include the PI/order number in the remittance reference. Step by step: - Receive the PI with beneficiary name, bank, branch, IBAN/SWIFT and amount. - At your bank, request an international wire in the stated currency. - Add the PI number in the reference so we can match the incoming funds. - Email the wire confirmation; we reconcile and confirm allocation within one business day of value date.
Are there any hidden fees I should worry about?
No hidden fees are added on our side. The proforma invoice states the vehicle price under the agreed Incoterm, the deposit/balance split, and any itemized export-handling charges. Destination-side costs (duties, VAT, terminal fees) are the importer's and vary by country. What is transparent: - All seller charges appear on the PI before you pay a cent. - Inland China transport, export clearance and loading are included per the term. - We do not add surprise commissions or document surcharges later. - Ask us to itemize any line you do not recognize; we explain each before contract.
Who pays the bank transfer / wire fees?
Wire fees are typically shared: the sender's bank charges the remitter, and the receiver's bank may deduct a correspondent/interface fee, so we receive the sent amount minus any intermediate charges. Best practice is to instruct 'OUR' (sender covers all) so the full invoice amount reaches us. How to avoid shortfalls: - Choose 'OUR' in your bank's wire instruction so intermediary fees are prepaid. - If you choose 'SHA' (shared), add the expected fee on top of the invoice amount. - We reconcile the net received amount and flag any shortfall before shipment. - Confirm the charge code with your bank; rules differ by corridor and currency.
What is your refund policy if something goes wrong?
Deposits are refundable only under specific conditions: if we cannot supply the confirmed specification or fail to meet the contracted Incoterm/lead time through our fault. Once the vehicle is shipped and documents released, the sale is final per the contract. Refund framework: - If we cancel or cannot deliver the agreed unit, the deposit is returned in full. - Buyer-initiated cancellations after deposit may incur committed export costs already incurred. - Disputes are resolved per the contract's governing law and arbitration clause. - We never keep funds without a documented reason and written agreement.
What happens if the shipment is delayed after I pay?
If a delay is caused by us (e.g., late booking, document error), we keep you updated with a revised ETA and absorb any internal penalties; the agreed Incoterm and contract lead time govern remedies. Force majeure events (port closures, storms) are handled per the contract's force majeure clause. Your protections: - We communicate delays proactively with evidence and a new sailing window. - For seller-caused slips, we prioritize your unit on the next available vessel. - Balance is not released until the shipment plan is confirmed and you are informed. - Persistent, unexplained delay may trigger the contract's remedy/refund provisions.
How long is a quoted price valid?
Our proforma-invoice prices are typically valid for 7 to 15 days from the issue date, stated explicitly on the document. This window protects both sides against FX and factory-price movements on fast-moving models. What affects validity: - Popular or low-stock models may have shorter validity to reflect live availability. - After expiry, we re-quote at the then-current price and stock before any payment. - The deposit locks the price for the confirmed specification and Incoterm. - Always confirm the validity date before arranging your wire to avoid repricing.
Can the price change after I receive a quotation?
Within the quoted validity window and before deposit, yes the price can be reissued if factory or FX conditions move; after you pay the deposit, the confirmed price is locked for that specification and Incoterm. We do not change a locked price mid-order. How it is handled: - Quote validity is printed on every PI; repricing only applies if it lapsed unpaid. - Deposit secures the unit and freezes the price in writing. - Any optional add-ons requested later are quoted separately, not folded into the base price. - We notify you before validity expiry so you can decide to lock with a deposit.
What exchange rate is used for my payment?
The rate is not set by us. Your bank converts your local currency to the invoiced currency (USD/EUR/CNY) at its prevailing exchange rate on the value date. We invoice and expect to receive the exact amount stated on the PI in that currency. To avoid surprises: - Send the wire in the invoice currency so no conversion happens on our side. - If your bank converts, ask for the 'amount to be received' to match the PI exactly. - Use 'OUR' fee instruction so intermediary banks don't shrink the received amount. - FX moves daily; the PI amount is the contractual figure regardless of rate fluctuations.
Do you accept cryptocurrency as payment?
No. We settle only through regulated banking channels — T/T to our corporate account or bank-handled L/C. Cryptocurrency (BTC, USDT, ETH, etc.) is not accepted for vehicle exports due to compliance, volatility, and the audit trail required for customs and FX filings. Why not: - Export values require a clean, traceable banking record for two countries' authorities. - Crypto volatility would expose both sides to value drift between quote and settlement. - AML/KYC controls cannot be satisfied with anonymous on-chain transfers. - If bank wire is impossible, an L/C through your bank remains the compliant path.
Is there a minimum order quantity (MOQ) for your payment terms?
No fixed MOQ restricts our standard payment terms — we serve single-vehicle buyers and bulk importers alike under the same 30/70 T/T baseline. Larger volumes simply unlock tailored milestone schedules and better freight economics. How volume affects terms: - 1 unit: standard 30% deposit, 70% before/against B/L. - 3–10 units: same baseline, consolidated container possible. - 10+ units or recurring: negotiate per-shipment or per-container settlement. - L/C becomes more attractive as the contract value rises.
How does payment work for a single vehicle order?
For a single export vehicle the flow is deposit, inspection, balance, then documents. You pay 30% to reserve the confirmed unit and 70% before loading or against the B/L copy, after which we release the original document set. Steps: - Sign PI and pay 30% deposit; we allocate and prepare the unit for export. - We inspect, film, and book space; you pay the 70% balance at the agreed milestone. - On receipt of cleared funds we email scanned documents and courier the originals. - Title and risk pass per the Incoterm (e.g., FOB at ship's rail).
How does payment work for a bulk or container order?
Bulk and container orders follow the same 30/70 principle but are scheduled by shipment milestones so cash flow stays aligned with dispatched units. A framework contract defines the split, inspection windows, and document release per container. Typical structure: - Master PI with total value; 30% deposit reserves the full allocation. - Per container: balance paid before loading or against B/L copy for that container. - Consolidated shipments can use per-batch settlement if pre-agreed. - L/C at sight covering the total value is an option for qualified buyers.
What deposit applies to made-to-order or production units?
Made-to-order and production units typically require a higher deposit — often 30% to secure the build slot, with the balance due against completed inspection and shipping documents. The exact split is stated on the PI because factory lead times vary by model. Why more structure: - Production ties up factory capacity, so the deposit locks your allocation. - Progress milestones (build start, finish, QC) may be reflected in the schedule. - Balance is released only after we confirm the VIN, specs, and export readiness. - Cancellations after production begins may forfeit committed manufacturing costs.
What role does my freight forwarder play in payment?
Your freight forwarder does not handle your payment to us — you pay EZ Auto Global directly by T/T or L/C. The forwarder handles logistics: booking, export declaration, and destination clearance, often on your behalf after you have settled with us. Clarifying boundaries: - Payment is always between buyer and seller per the PI; never send vehicle funds to a forwarder. - The forwarder may pay port/terminal charges locally using funds you provide them separately. - We coordinate document hand-off (B/L, invoices) with the forwarder you nominate. - Keep payment and freight scopes separate to avoid allocation confusion.
What does DDP (Delivered Duty Paid) mean?
DDP (Delivered Duty Paid) means the seller takes maximum responsibility: we deliver the vehicle to the named place in your country, having paid all freight, insurance, and import duties/VAT. Risk and cost pass to you only at final delivery. Key points: - Seller clears import and pays destination taxes — the most turnkey Incoterm. - Buyer's only remaining duties are unloading and local last-mile, if any. - DDP requires the seller to know and prepay your country's exact charges, so it is quoted case by case. - We offer DDP only where we have a licensed local broker and can prepay duties compliantly.
What does DAP (Delivered at Place) mean?
DAP (Delivered at Place) means the seller delivers the vehicle, cleared for export, to the named place in your country but not cleared for import — the buyer pays the import duties, VAT, and destination handling. Risk passes at arrival at the named place. Key points: - Seller covers freight and insurance to the destination point; buyer handles import clearance and taxes. - It is a flexible alternative to DDP when the seller prefers not to prepay destination duties. - Common for inland delivery to a warehouse or dealer yard. - The named place must be specific (city/address) on the quote.
What does FCA (Free Carrier) mean?
FCA (Free Carrier) means the seller delivers the vehicle, cleared for export, to a carrier or terminal nominated by the buyer at a named place (often a Chinese inland terminal or port). Risk transfers when the goods are handed to that carrier. Key points: - Seller pays to the named place and handles export clearance; buyer arranges main freight. - Useful when containers are railed to port and the buyer controls the onward ocean leg. - Often paired with the buyer's own freight forwarder collecting at the terminal. - FCA can be cheaper than FOB when inland rail to port is buyer-managed.
What is the difference between CIF and CFR?
Both CIF and CFR include the seller's cost and ocean freight to the destination port, but only CIF adds marine insurance arranged by the seller. Under CFR the buyer must insure the cargo from loading; under CIF the seller's policy covers transit. How to choose: - CFR leaves insurance to the buyer and is slightly cheaper than CIF. - CIF gives the buyer a seller-arranged policy (minimum cover) for peace of mind. - Risk transfers at the ship's rail under both terms. - We default to CIF unless the buyer explicitly requests CFR and will self-insure.
Who is responsible for customs clearance, buyer or seller?
Responsibility follows the Incoterm. Under FOB, CFR, and CIF the seller clears export in China and the buyer clears import at destination; under DDP the seller clears import too; under EXW the buyer clears both. The division is fixed by the rule named on your PI. Practical split: - Seller side: export declaration, loading, export documents. - Buyer side: import declaration, duty/VAT payment, destination handling. - DDP shifts the buyer's import duties to the seller where offered. - Always confirm the named term so neither party double-handles clearance.
Who pays import duties and taxes?
Except under DDP, the buyer pays all import duties, VAT/GST, and destination charges at the port of entry. The seller's quoted price (FOB/CIF/CFR) does not include these, and we cannot quote your country's exact duty without your HS classification confirmed. What the buyer covers: - Import duty based on the vehicle's HS code and origin. - VAT/GST or consumption tax applied by your customs. - Terminal handling, storage, and local delivery after clearance. - Any agency or broker fees you engage domestically.
What is the payment schedule for made-to-order vehicles?
Made-to-order vehicles use a milestone schedule tied to production: a reservation deposit to open the build, an interim payment at completed QC, and the final balance against shipping documents. The exact dates depend on the factory lead time stated on the PI. Typical timeline: - Deposit (often 30%) at order to secure the build slot and specs. - Interim (optional) when the unit passes pre-shipment inspection. - Balance (remaining %) before loading or against B/L copy. - We share build status and inspection evidence before each payment trigger.
Do you require full payment before shipping?
Not usually. Our standard is 30% deposit to reserve and 70% at the pre-shipment or against-B/L milestone, so the vehicle ships after the balance is settled or documents are released. Full upfront payment is only required in specific cases, such as certain L/C structures or buyer preference. When full payment applies: - Some buyers prepay 100% for simplicity and faster document release. - L/C at sight effectively settles in full upon compliant documents. - We never ship against an unpaid balance unless contractually agreed in writing. - The chosen structure is always stated on the PI before any funds move.
What does 'T/T 30% deposit, 70% before shipment' mean?
It is our most common settlement: you pay 30% when the order is confirmed to reserve the vehicle, and the remaining 70% before the unit is loaded onto the vessel (pre-shipment). We only ship once the full 100% is cleared in our account. How it works: - Deposit secures pricing and allocation; we prepare and inspect the unit. - We confirm booking and send a balance reminder with the exact amount. - You pay the 70% before container stuffing or vessel loading. - After cleared funds, we release documents and the ship sails.
What does 'T/T 30% deposit, 70% against B/L copy' mean?
This variant lets the balance be paid after the vehicle is loaded and we email the scanned bill of lading. You pay the 70% against the B/L copy, and we then courier or release the original documents so you can claim the cargo at destination. How it works: - Deposit reserves the unit; we ship and obtain the B/L from the carrier. - We send the scanned B/L and export documents to you. - You pay the 70%; on cleared funds we release the original B/L set. - This balances trust: goods are already on the water before the final payment.
How long does a T/T transfer take to clear?
An international T/T to our account typically clears in 1 to 3 business days, though corridors with multiple intermediary banks or strict compliance checks can take up to 5 business days. Value date (when funds are usable) may lag the send date by a day. To speed it up: - Send in the invoice currency to avoid conversion delays. - Use 'OUR' so intermediary fees are prepaid, not deducted en route. - Provide the PI number in the reference for instant matching. - Email the wire confirmation; we monitor and confirm on value date.
What are SWIFT/BIC and IBAN and why do I need them?
SWIFT/BIC is the bank identifier code that routes your wire to the correct bank, and IBAN is the international account number format that pinpoints our account. Both are printed on the proforma invoice and must be copied exactly to avoid failed or misrouted transfers. Practical notes: - Use the exact beneficiary name, SWIFT, IBAN and branch from the PI. - A wrong SWIFT can send funds to the wrong bank or bounce the wire. - Some corridors use local clearing instead of IBAN; follow the PI's stated fields. - If unsure, ask your bank to validate the route before sending.
Can I pay through my freight forwarder instead of directly?
No — vehicle payment must go directly from you to EZ Auto Global per the proforma invoice; your freight forwarder should never receive buyer funds for the vehicle. The forwarder may handle only logistics charges you separately authorize. Why direct payment matters: - It creates a clean buyer–seller audit trail required by customs and banks. - It prevents commingling of vehicle cost with freight, easing reconciliation. - We only acknowledge payment from the named buyer or their bank. - If a forwarder offers to 'pay on your behalf,' treat it as a red flag and contact us.
What if my payment arrives short because of bank fees?
If the received amount is less than the invoiced balance due to deducted intermediary fees, we will flag the shortfall before shipment and ask you to top up the difference. The order does not proceed to document release until the full amount is cleared. How we handle it: - We reconcile the net received amount against the PI on value date. - For a small shortfall, we send a top-up invoice for the exact gap. - Use 'OUR' instruction next time so intermediary banks don't deduct en route. - Large unexplained gaps are resolved with your bank before we release documents.

Certification

What is a certificate of origin, and why does it matter for my import?
The certificate of origin (CO) is an official document stating where the car was manufactured — in our case, China. Destination customs uses it to apply the correct duty rate and, where a trade agreement exists, to decide whether your shipment qualifies for preferential treatment. We issue the CO with the rest of your export documents.
Does my country require pre-shipment inspection, and who arranges it?
Several markets do — Kenya's KEBS scheme is a common example, and similar inspection regimes exist elsewhere under different names and agencies. We confirm your destination's current requirement before shipping and coordinate the inspection on the China side, so the certificate is ready when the car sails.
pre shipment inspection car →
What is UN38.3, and why is it needed for electric cars?
UN38.3 is the UN test standard every lithium battery must pass before transport — it covers altitude, temperature, vibration and impact testing. For EV shipments we prepare the UN38.3 test report and the MSDS, plus the dangerous-goods declaration the carrier requires. Without these documents, ocean carriers will not accept the vehicle.
What HS code are cars classified under, and how is the duty calculated?
Passenger cars are normally classified under HS heading 8703, with sub-codes by engine type and size. Duty is applied to the CIF value (car + freight + insurance) at your country's tariff rate for that code, plus VAT or excise where applicable. Give us your destination and we include an indicative duty calculation with your quote.
car import duty calculator →
What is vehicle homologation (type approval) and why does it matter for imports?
Vehicle homologation, also called type approval, is the official confirmation that a vehicle model meets a market's safety, emissions, and environmental rules before it can be sold or registered. It is the legal gate every imported car must pass. • It proves the whole model type complies with local technical regulations, not just one random unit. Without it, customs will not clear the vehicle and the road authority will not register it. • The certificate travels with the car: buyers receive a Certificate of Conformity (CoC) or its local equivalent as proof. • Requirements differ by region — GCC (GSO), EU (WVTA under Regulation 2018/858), EAEU (OTTS under TR CU 018/2011), Chile (C.H.I.), Brazil (LCVM/CAT) and South Africa (NRCS LoA) each have their own framework. EZ Auto Global supplies vehicles with the correct certification paperwork for the destination market so registration is smooth.
What is GCC certification and which countries require it?
GCC certification is the Gulf Conformity Certificate issued under the Gulf Standard Organization (GSO) framework; it is mandatory for vehicles sold in the six GCC states — Saudi Arabia, the UAE, Kuwait, Bahrain, Oman and Qatar. • The core rule is GSO 42/2015 (and TR 03/2017 for complete vehicles), built largely on UNECE (ECE) regulations such as ECE R13 brakes, R48 lighting and R94 crash. • Emission limits are roughly equivalent to Euro 4; vehicles must carry the GCC 'GC-mark' and Arabic/English labels. • One GCC type-approval certificate is valid across all member states, but Saudi Arabia still runs SASO/SABER clearance checks at import. Certificate validity is typically one year with annual renewal. Sources: GSO technical regulations; GCC conformity framework. EZ Auto Global supplies GCC-spec vehicles with valid certificates for the Gulf market.
What is EU Whole Vehicle Type Approval (WVTA)?
EU Whole Vehicle Type Approval (WVTA) is the single EU market-access certificate governed by Regulation (EU) 2018/858, replacing the older 2007/46/EC directive, under which a manufacturer's vehicle type is approved against 60+ technical requirements covering safety, emissions, noise and the environment. • Once approved, every conforming unit can be registered in all 27 EU states plus the EEA (Norway, Iceland, Liechtenstein) and Switzerland without re-testing. • Buyers do not apply for WVTA themselves; the manufacturer holds it and issues a per-vehicle Certificate of Conformity (CoC). • For EVs, WVTA adds battery safety, high-voltage isolation and EMC testing. The UK now uses its own Individual Vehicle Approval (IVA) post-Brexit. Sources: European Commission type-approval framework; Regulation (EU) 2018/858. EZ Auto Global sources WVTA-covered models for EU-bound orders.
What is a Certificate of Conformity (CoC) and why do I need it?
A Certificate of Conformity (CoC) is the manufacturer's official declaration that a specific vehicle matches its approved type; it is the single most important document for registering an imported car in the EU and many other markets. • It links the exact VIN to the type-approval number, so registration authorities can confirm the car is legal without re-testing. • For EU WVTA vehicles the CoC is mandatory; for other regions it is called C.H.I. (Chile), OTTS (EAEU) or LCVM/CAT (Brazil) — each serves the same proof role. • Always check three things: the VIN matches the vehicle, the model matches the approved variant, and the issuer is the manufacturer or its authorised body. A mismatched CoC is worse than none. EZ Auto Global includes the correct conformity certificate with every export shipment.
What is EAC certification (OTTS) for Russia and the CIS / EAEU?
EAC certification is the Eurasian Economic Union (EAEU) conformity system for Russia, Belarus, Kazakhstan, Armenia and Kyrgyzstan, governed by Technical Regulation TR CU 018/2011 on wheeled vehicle safety; the vehicle type-approval certificate is called OTTS. • OTTS is mandatory: without it a vehicle cannot clear customs or be registered in any EAEU member state. Validity is typically 1 to 5 years and recognised across all five countries. • All technical files and labels must be in Russian, and the holder must be an authorised representative based inside the EAEU. • Related proofs include the chassis approval OTSh and single-vehicle approval OBTS for used or modified units. EAC mark must be affixed. Sources: TR CU 018/2011; EAEU conformity framework. EZ Auto Global arranges EAEU-bound vehicles with OTTS support.
What are Chile's vehicle homologation requirements (Homologación / C.H.I.)?
Chile requires mandatory vehicle homologation (Homologación Vehicular) managed by the Ministry of Transport's Dirección de Transporte Terrestre (DTT) and tested via the 3CV lab; the import compliance certificate is called C.H.I. (Certificado de Homologación Individual). • The legal basis is DS 118/2004 on emissions and noise, aligned with UNECE (ECE R83, etc.); current import models generally meet Euro 4 to Euro 6 levels. • Process: technical file submission, lab emissions/energy/noise testing, safety review, then C.H.I. issuance and entry into the national registry, plus a green-tax and efficiency label. • Age limits are strict: private vehicles max 8 years, commercial 6 years, counted from the manufacture year in the VIN. Homologation must be done within 90 days of customs clearance. Sources: Chile DTT/3CV; DS 118/2004. EZ Auto Global prepares Chile-bound vehicles to C.H.I. standards.
What is Brazil's INMETRO / LCVM / CAT vehicle certification?
Brazil's vehicle certification splits into two mandatory certificates: the environmental certificate LCVM, issued by IBAMA, and the safety certificate CAT, overseen by SENATRAN and executed by INMETRO-accredited bodies. • LCVM (Licença de Configuração de Veículo para Motor) proves emissions and noise compliance under CONAMA resolutions (e.g. 492/2018); it is valid only for the calendar year issued and must be renewed annually. • CAT (Certificado de Adequação à Legislação de Trânsito) covers active and passive safety under CONTRAN ordinances (e.g. 990/2022) and is largely self-declared against ECE/FMVSS evidence. • All documents must be in Portuguese; production conformity is audited above 1,000 units per half-year. The LCVM is a prerequisite for the import licence (LI). Sources: IBAMA; SENATRAN/CONTRAN; INMETRO. EZ Auto Global coordinates Brazil-bound models toward LCVM/CAT.
What is South Africa's NRCS Letter of Authority (LoA) for imported vehicles?
South Africa requires a Letter of Authority (LoA) from the National Regulator for Compulsory Specifications (NRCS) before any new or used vehicle can be registered; it confirms the vehicle meets the National Road Traffic Act and compulsory SANS/VC specifications. • The LoA is applied for via NRCS forms (LoA1 for single vehicles, LoA2 for continuous imports); the authority aims to issue within 4–6 days for the letter itself. • Full vehicle type approval (VTA) under SABS/SANS standards typically takes 4–6 months, including sample testing and a factory production-conformity audit. • South Africa drives on the left, so right-hand-drive (RHD) configuration is required; LHD units generally cannot be registered. Importers must also prove SABS conformity. Sources: NRCS (National Regulator for Compulsory Specifications); South African Government. EZ Auto Global sources RHD units for South Africa.
Left-hand drive or right-hand drive — which markets require which?
Steering configuration must match a country's traffic side, and getting it wrong causes port rejection. Most of the world drives on the right and needs left-hand drive (LHD). • LHD markets include China, the Middle East (GCC), most of Latin America (Chile, Brazil, Argentina, Colombia), continental Europe, most of Africa (Nigeria, Ghana, Egypt, Morocco, Algeria) and the CIS. • Right-hand drive (RHD) is mandatory in left-traffic countries: the UK, Japan, India, Australia, New Zealand, South Africa, Kenya, Tanzania, Uganda and most Southern/East Africa. • A few markets formally ban the wrong configuration (e.g. Saudi Arabia bans RHD; Kenya and Ghana reject LHD). China's domestic fleet is overwhelmingly LHD, which is why LHD dominates EZ Auto Global export volumes. Always confirm the rule for your exact destination before ordering. EZ Auto Global sources the correct drive side per market.
What emission standards must imported vehicles meet?
Imported vehicles must meet the emission tier set by the destination market; these are usually based on the UNECE/European Euro series, but each region names and enforces its own level. • EU/EEA: Euro 6d for new passenger cars and vans. Gulf (GCC): roughly Euro 4 equivalent under GSO rules. Chile: Euro 4 to Euro 6 depending on model year via DS 118/2004. • EAEU (Russia/CIS): Euro 4/5 equivalents under TR CU 018/2011. Brazil: CONAMA Proconve stages (P7/P8) for emissions and noise. South Africa: Euro-equivalent limits under NRCS/SANS. • For used vehicles, the applicable tier is often fixed by the model's original certification, while age limits (e.g. Chile 8 years) cap what may be imported at all. EZ Auto Global verifies the emission level against the buyer's destination before quoting.
Do electric vehicles need different certification than petrol or diesel cars?
Yes. Electric vehicles (EVs) follow the same base type-approval as combustion cars for brakes, lighting and structure, but add EV-specific tests that internal-combustion vehicles do not need. • Battery safety is central: thermal-runaway resistance, crash integrity of the pack and high-voltage isolation are assessed under WVTA (EU), GB/T and UNECE EV rules. • High-voltage safety, on-board charger EMC and charging inlet compliance are checked; the UN 38.3 battery transport test is required for shipping lithium batteries. • Many markets give EVs favourable treatment — Chile exempts them from the 8-year age limit until 2027, and the EU applies zero-emission zone access only to compliant EVs. The powertrain certificate must match the exported configuration. EZ Auto Global supplies EV models with the relevant battery and charging certification for the destination.
What crash / passive safety tests are required for imported vehicles?
Imported vehicles must pass the passive-safety requirements of the destination's type-approval framework, which are largely built on UNECE (ECE) crash regulations adopted worldwide. • Core items: frontal and side impact (ECE R94/R95), occupant protection, seat-belt anchorages (ECE R14), head restraints, fuel-system integrity and pedestrian protection. • The EU WVTA and Gulf GSO reference these ECE regulations directly; Brazil's CONTRAN adds its own passive-safety test levels (e.g. side pole, fuel system); EAEU applies TR CU 018/2011 structure rules. • Manufacturers generally hold a valid crash-tested type; the buyer's evidence is the CoC/type-approval number, not a fresh crash test. Confirm the approval references the exact variant shipped. EZ Auto Global only ships models with valid passive-safety type approval for the destination.
How long does vehicle certification take in each major market?
Certification lead time varies widely by market and whether the model already holds a related approval; plan early because it cannot be rushed at the port. • GCC (GSO): roughly 6–10 weeks for full testing and certificate issue, then annual renewal. • EU WVTA: the manufacturer's type approval already exists for compliant models, so the buyer's step is only the CoC — days, not months. • Chile (C.H.I.): about 60–90 days including lab tests. EAEU (OTTS): several weeks to a few months depending on file readiness. Brazil (LCVM/CAT): months, especially for a first type. South Africa (full VTA): 4–6 months; the LoA letter itself 4–6 days. EZ Auto Global confirms the realistic timeline per destination when you enquire.
How much does vehicle certification cost?
Certification cost depends on the market, vehicle category and whether the type is new or already approved elsewhere; treat the figures below as typical order-of-magnitude, not quotes. • GCC (GSO): generally several thousand USD for full type testing and the certificate, plus annual renewal fees. • Chile (C.H.I.): roughly USD 3,000–6,000 including testing, translation and local agent. South Africa: LoA filing is modest (a few hundred USD) but full VTA with testing/audit runs into several thousand. • EU WVTA cost is borne by the manufacturer, so the buyer pays essentially nothing extra beyond the CoC. Brazil and EAEU involve lab tests, translations and agent fees that typically reach several thousand USD for a first type. Always request a written breakdown per destination; EZ Auto Global quotes certification as a line item where applicable.
What is different about certifying new versus used vehicles?
New and used vehicles face different certification paths: a new model seeks type approval for its whole type, while a used unit is verified as a conforming, roadworthy individual vehicle. • New vehicles: the manufacturer's type approval (WVTA, GCC, OTTS, etc.) covers every unit; the buyer receives a CoC. Many markets waive re-testing for new compliant models. • Used vehicles: destination rules add pre-shipment inspection (e.g. Kenya CoR, Nigeria SONCAP) and strict age limits (Chile 8 years, Kenya 8, Ghana ~10). Some markets (e.g. Saudi) restrict or ban used imports entirely. • A used vehicle's original type approval still matters for proving it was a legal type, but registration also needs the individual inspection certificate. EZ Auto Global clarifies new-vs-used requirements for your destination before you commit.
What are the vehicle age limits for import by country?
Many markets cap the age of imported used vehicles, counted from the manufacture year (read from the VIN), and over-age units can be refused at the port. • Chile: private vehicles max 8 years, commercial 6 years, motorcycles 10; EVs exempt until 2027. Kenya: 8 years from first registration. Ghana: about 10 years with escalating penalties. • Nigeria and most GCC/Latin American markets focus on new or near-new; Saudi Arabia heavily restricts used imports. South Africa and EAEU generally assess by condition and type rather than a single hard cap, but confirm locally. • Because age is calculated differently (manufacture vs first registration), verify the exact rule for your destination and model before ordering. EZ Auto Global filters stock to the age limit of your target market.
What documents are required for vehicle type approval?
Type approval requires a complete technical dossier proving the model meets every applicable regulation; the exact list varies by market but shares a common core. • Core documents: application form, manufacturer's ISO/quality certificate, full technical specification, drawings, bill of materials, test reports (brakes, emissions, lighting, EMC), and the COP (conformity of production) plan. • Market-specific adds: Arabic/English labels for GCC, Russian files for EAEU, Portuguese for Brazil, Spanish for Chile, and a local authorised representative letter. • The Certificate of Conformity (CoC) is the final output, issued per vehicle after approval. Missing or machine-translated files are a top cause of rejection. EZ Auto Global assembles the dossier matched to your destination's authority.
What role does the Certificate of Origin play in certification and import?
The Certificate of Origin (CO) proves where the vehicle was made and is mainly a customs/trade document rather than a technical certification, but it is essential for duty calculation and free-trade benefits. • It confirms the country of manufacture (usually China for EZ Auto Global stock), which customs use to determine tariffs and any preferential rate under a free-trade agreement. • Under the China–Chile FTA, a CO lets importers meet the regional value-content rule (≥40%) for reduced duty; similar agreements exist across regions. • The CO is separate from type approval (CoC/GCC/OTTS): you need both — the CO for the border, the conformity certificate for registration. EZ Auto Global issues the Certificate of Origin with every shipment and advises on FTA eligibility.
Do Chinese-manufactured vehicles already hold international certifications?
Many Chinese models, especially from major brands, already hold international type approvals, but coverage is by model and destination — never assume a certificate exists for the exact variant you want. • EU: brands like BYD, NIO, XPeng and others hold WVTA for specific exported models; the CoC is issued per conforming unit. • Gulf, Chile, Brazil, EAEU and South Africa each require their own certificate; a Chinese domestic 'CCC' certificate does not substitute for them. • Even when a model is approved, a variant change (engine, battery, lights) can break conformity, so the approval number must match the shipped VIN and specification. EZ Auto Global verifies the exact certificate held for your chosen model and market before quoting.
What is Saudi Arabia's SASO / SABER system for vehicle imports?
SABER is Saudi Arabia's mandatory online conformity platform, run by SASO (the Saudi Standards, Metrology and Quality Organization); every vehicle consignment shipped to Saudi Arabia must be registered in SABER before it can clear customs. • Two certificates are required: a Product Certificate of Conformity (PCoC), registered per model and valid up to one year, and a Shipment Certificate of Conformity (SCoC), issued per consignment — the SCoC must be obtained before the goods arrive, as certificates applied for after arrival are rejected. • Vehicles must meet the applicable GSO/SASO technical regulations and carry Arabic/English labelling; since 2025 the old undertaking-letter route was abolished. • The PC is issued by a SASO-approved conformity body after document and, where required, sample review; the SCoC is generated in SABER once a valid PC exists. EZ Auto Global prepares the SASO/SABER documentation with the shipment so Saudi clearance is not delayed.
Which African markets require a pre-shipment Certificate of Conformity (CoC / PVoC) and how do I get one?
Most African countries that regulate vehicle imports require a pre-shipment conformity certificate — either a Certificate of Conformity (CoC) under a Pre-Export Verification of Conformity (PVoC) programme, or a national equivalent such as SONCAP in Nigeria or GOEIC CoC in Egypt. • The programmes are run by national standards bodies — Kenya (KEBS), Tanzania (TBS), Uganda (UNBS), Ghana (GSA), Cameroon, Côte d'Ivoire and others — usually through accredited agencies such as Intertek, SGS, Bureau Veritas or Cotecna. • Inspection takes place in the country of export before loading: the agency checks VIN, vehicle age, condition, mileage and emissions, then issues the CoC that travels with the shipping documents. • Without a valid CoC the vehicle is refused at the port, faces forced return or a penalty based on CIF value, so the inspection must be booked several days before sailing. EZ Auto Global books the inspection and issues the correct CoC for the destination African market.
What are UNECE (ECE) regulations and how do they relate to national vehicle approvals?
UNECE regulations — commonly called ECE regulations — are the internationally agreed vehicle standards covering brakes, lighting, crash safety, emissions, electromagnetic compatibility and more, and most national or regional approval systems are built on them. • Approval to a single ECE regulation carries an 'E-mark' and covers one technical aspect, not the whole vehicle; full vehicle approval combines many regulations. • The EU WVTA, the GCC/GSO framework, Turkey, most of Africa, the CIS and many Latin American systems reference or accept ECE regulations, which is why ECE-compliant vehicles cross borders more easily. • China's GB standards are broadly aligned but not automatically equivalent, so a separate approval is usually still needed for the destination market. EZ Auto Global supplies vehicles documented against the ECE regulations the destination approval body recognises.
What is the difference between an E-mark and an e-mark on a vehicle?
An 'E-mark' is approval of a component or system under UNECE/ECE regulations, while an 'e-mark' is approval under European Union legislation — the two look similar but come from different legal systems. • The E-mark (capital E plus a country number, such as E1 for Germany or E2 for France) is issued by a UNECE contracting party and is recognised by many markets outside Europe, including the GCC and much of Africa. • The e-mark (lower-case e) signals EU type-approval under a framework such as EU 2018/858; it is valid across the EU/EEA but not automatically in third countries. • A vehicle can carry both: parts approved with E-marks fitted to a whole vehicle holding EU approval. Buyers should match the mark to what the destination authority accepts. EZ Auto Global confirms which mark type the destination market requires before quoting.
What is EU Individual Vehicle Approval (IVA) and when is it used?
Individual Vehicle Approval (IVA) is the EU route for registering vehicles that do not hold a European whole-vehicle type approval (WVTA) — typically single imports, small-series vehicles and models built for non-EU markets. • It is provided for in Regulation (EU) 2018/858 (the individual vehicle approval provisions) and implemented nationally; the vehicle is inspected point by point against EU requirements rather than approved as a model. • Common fixes before passing IVA include headlamp beam correction, a rear fog light, a compliant speedometer, daytime running lights and emissions adjustments. • Approval is granted by a national approval authority; an EU IVA is valid across member states, while a purely national IVA may be limited to the issuing country, and it always applies per vehicle, not per model. EZ Auto Global advises on the correct registration route when a full WVTA is not available for a model.
What is the EU General Safety Regulation (GSR2) and what does it require?
The General Safety Regulation (GSR2) is the EU rule that makes a set of advanced safety systems mandatory on new vehicles, covering new types from 2022 and all new registrations from 2024. • Required systems include intelligent speed assistance, driver drowsiness warning, emergency lane-keeping, advanced emergency braking, a reversing detection system and, for cars and vans, an event data recorder. • It applies to new vehicles placed on the EU market; vehicles admitted through a national Individual Vehicle Approval may be exempt from parts of it, though the EU is moving to close that gap. • For importers, GSR2 means a model intended for the EU must either carry EU type-approval covering these systems or be brought into conformity individually. EZ Auto Global flags the GSR2-relevant systems for any model intended for EU registration.
How do I verify that a Certificate of Conformity (CoC) is genuine and matches the car?
You verify a CoC by cross-checking its approval number, VIN and technical data against the vehicle and, where available, the issuing authority's database — never by the paper alone. • Key fields to match: the type-approval number and its extension, the VIN printed on the certificate, the variant/version code, and the technical values (mass, emissions, dimensions) against the vehicle's plate. • An EU CoC, for example, is issued by the manufacturer under the framework of Regulation (EU) 2018/858 and carries a harmonised format; independent bodies or national authorities can confirm the approval number. • Warning signs of a fake or mismatched CoC include a VIN that differs by one character, a variant code absent from the approval, or values that do not match the physical vehicle — any of these can block registration. EZ Auto Global matches the certificate to the exact VIN and specification before shipping.
What is a homologation test report and which laboratories produce one?
A homologation test report is the document a recognised laboratory issues after testing a vehicle or component against a specific standard, and it is the evidence an approval authority relies on to grant a certificate. • Reports are issued by accredited labs — for example CATARC or CIRI in China, and international labs such as IDIADA (Spain), TÜV/DEKRA (Germany), UTAC (France) or Applus, many of which are accepted across several markets. • A single vehicle usually needs several reports (brakes, lighting, emissions, EMC, crash, noise), each tied to a regulation and to a test specimen identified by VIN or part number. • Reports have limited validity and must match the exact variant shipped; a report for a different engine, battery or lighting set will not support the approval. EZ Auto Global coordinates the required test reports for the destination market's approval body.
What is Conformity of Production (CoP) and does it affect imported vehicles?
Conformity of Production (CoP) is the manufacturer's obligation to prove that the vehicles it builds continuously match the approved prototype, and it is the mechanism that keeps a type approval valid over time. • Under CoP the manufacturer runs a quality system and periodic checks so that every unit matches the approved specification; authority audits, called initial and periodic assessment, verify that this system exists. • For imports, CoP matters because an approval can be suspended if production drifts — for example a component change without an approval extension — and shipments tied to a suspended approval cannot be registered. • On the buyer's side, the practical check is that the shipped VIN, variant code and component list fall within the still-valid approval and its extensions. EZ Auto Global ships vehicles from production that remains inside the current approval and extension scope.
Is a certificate from one market accepted in another, or is equivalence rare?
Mutual recognition between vehicle approval systems exists but is limited — a certificate from one market is generally not accepted as-is in another, and true equivalence is the exception rather than the rule. • Regional blocs do recognise internally: one GCC type-approval covers the six Gulf states, one EAEU/OTTS covers Russia and its partners, and EU approval covers the EU/EEA. • Outside those blocs, acceptance is usually partial: some markets accept foreign test reports as supporting evidence, or give simplified routes to cars already approved to UNECE regulations, but still issue their own certificate. • Even where a certificate is 'recognised', the shipped variant must match, and local add-ons (labelling, an emergency-call device, a national fee) may still apply. EZ Auto Global maps what actually transfers and what must be re-done for each destination.
What is the WLTP emission test and how is it used in vehicle approvals?
WLTP (Worldwide Harmonised Light Vehicles Test Procedure) is the laboratory cycle used in the EU and many other markets to measure fuel consumption, CO2 and pollutant emissions, and its results are recorded in the type approval. • The test runs on a chassis dynamometer over a defined speed profile with realistic driving phases; the measured values feed the CO2 figure on the CoC and the emissions compliance of the model. • WLTP is paired with RDE (Real Driving Emissions) testing, which checks NOx and other pollutants on the road, so a model must satisfy both the lab cycle and real-world limits. • For imports the WLTP result must come from the correct variant and, in the EU, is tied to the CO2 rating used for registration taxes in many member states. EZ Auto Global confirms the WLTP/emissions data on the certificate matches the variant for the destination market.
Are OBD and evaporative-emission requirements relevant to imports?
Yes — on-board diagnostics (OBD) and evaporative-emission controls are part of the emissions type approval in the EU, US, China and most major markets, so an imported model must be built with a compliant system, not only pass a tailpipe test. • OBD monitors the emission-control components (catalyst, sensors, EGR) and must store and report faults; a vehicle with a non-compliant or missing OBD cannot be approved even if its measured emissions are low. • Evaporative controls limit fuel-vapour loss from the tank and fuel system, tested over a defined cycle; some hot-climate markets scrutinise this closely. • On used and parallel imports, an OBD that is present but not readable, or a removed evaporative canister, is a common cause of failed inspection. EZ Auto Global verifies emission-control systems match the destination's approval requirements.
What is EU end-of-life vehicle (ELV) compliance and does it affect imports?
EU end-of-life vehicle rules require that vehicles be built so they can be recycled and that hazardous substances be restricted, and at import the relevant proof is the recyclability/recoverability documentation that accompanies a type approval. • The framework is the End-of-Life Vehicles Directive together with the type-approval requirement that a model demonstrate a minimum recyclability and recoverability rate, which appears in the approval documentation. • It restricts substances such as lead, mercury, cadmium and hexavalent chromium in materials, with limited exemptions — relevant to EV batteries, electronics and coatings. • For importers this is largely a documentation point: an EU type-approved model already carries the recyclability statement, while a non-approved model brought in through IVA may need supporting evidence. EZ Auto Global ensures the recyclability documentation travels with vehicles headed for the EU.
What is Russia's ERA-GLONASS emergency-call requirement?
ERA-GLONASS is Russia's mandatory in-vehicle emergency-call system, and since 2017 every new passenger vehicle placed on the Russian market must have a factory or certified retrofit unit that automatically calls emergency services on airbag deployment. • It is required under the EAEU technical regulation TR CU 018/2011 and is part of the vehicle-safety approval; a vehicle without a functioning, registered unit cannot obtain its safety certificate. • The device must use GLONASS positioning, be installed and registered by an authorised service centre, and be tied to the vehicle's VIN — a self-fitted or unregistered unit is not accepted. • For used and parallel imports the unit is often absent and must be retrofitted locally; some far-east and personal-use cases have narrow exemptions, but the default rule is that the device is mandatory. EZ Auto Global arranges ERA-GLONASS retrofit through certified installers for Russia-bound vehicles.
What is Russia's vehicle utilization (recycling) fee and is it a compliance matter?
Russia's utilization fee (утилизационный сбор) is a mandatory recycling charge paid on imported vehicles to fund their eventual disposal; it is collected at customs, so although it is a cost it is also a compliance step that must be completed before registration. • The fee applies to both new and used imports and is calculated from a base rate multiplied by a coefficient that depends on vehicle age, engine size/power and category; the coefficients were raised sharply and now track commercial-import rules. • It is tied to the same import flow as the safety certificate: the utilization-fee documentation, customs duty, VAT and the ERA-GLONASS device are all needed before a vehicle is road-registered. • Because the fee can dominate landed cost, importers must budget it before choosing a model — engine displacement and power thresholds materially change the amount. EZ Auto Global states the utilization-fee implications per model so Russia-bound buyers can plan total cost.
What is the difference between SBKTS and OTTC in Russia and the EAEU?
OTTC is EAEU-wide type approval for a vehicle model, while SBKTS is a per-vehicle safety certificate used when a model has no OTTC — the two are alternative routes to making a car registrable in Russia and its EAEU partners. • OTTC (ОТТС) is issued after the model is tested in an accredited Russian laboratory and applies to all vehicles of that type; it is the normal path for officially imported models and takes a few months. • SBKTS (СБКТС) certifies the design safety of one specific vehicle, typically for parallel imports, older cars or trims never officially approved; it is obtained after the car is in Russia and requires a physical inspection. • Both require Euro-5 emissions and, since 2017, an ERA-GLONASS unit; the choice depends on whether the model already holds an OTTC covering the shipped variant. EZ Auto Global checks which route applies per model and prepares the corresponding documentation.
What is Turkey's vehicle type approval system (TSE / MARTOY)?
Turkey requires every imported motor vehicle and trailer to hold a Turkish type approval or individual approval, administered under the MARTOY regulation that is closely aligned with the EU framework (Regulation 2018/858 and its predecessors). • Because Turkey is in a customs union with the EU, its vehicle rules follow EU/UNECE technical requirements; the national standards body TSE and the Ministry of Industry and Technology run the approval and oversight. • Large-series imports need a full type approval; small-series and single vehicles use separate routes (individual approval), and a foreign E-mark/e-mark certificate can support but not replace the Turkish process. • Emission and active-safety levels track EU stages (currently around Euro 6d), and vehicles must meet Turkish dimensions, masses and labelling rules. EZ Auto Global confirms the applicable Turkish approval route and documentation per model.
What is Mexico's NOM vehicle certification?
Mexico requires imported vehicles to comply with its mandatory NOM standards — principally the NOM on vehicle safety and the NOM on emissions — before they can be imported and registered. • NOM compliance is verified through an approved certification body and laboratory; depending on the year and type, the vehicle needs a certificate confirming safety (brakes, lighting, glazing, structure) and emissions conformity. • New vehicles imported by an authorised distributor usually arrive already NOM-certified; used vehicles face stricter, year-limited rules and must be brought into conformity before import. • The NOM certificate and the import permit are separate documents, and both are checked at customs and again at registration. EZ Auto Global confirms the applicable NOM requirements and documentation for vehicles bound for Mexico.
What is Peru's vehicle homologation requirement (MTC / DS 058)?
Peru requires imported vehicles to comply with its national vehicle regulation, commonly referenced as Supreme Decree 058 (DS 058), which sets the technical and emissions requirements for vehicles entering the market. • The Ministry of Transport and Communications (MTC) administers the framework, and vehicles must hold the corresponding homologation certificate showing compliance with safety and emission limits. • New vehicles are typically certified by the manufacturer or importer through an approved route; used vehicles face age and condition restrictions and must meet the same technical requirements to be registered. • The certificate, plus customs and registration paperwork, is checked on arrival; missing or mismatched homologation is the usual reason a Peruvian import is held. EZ Auto Global confirms the Peru homologation route and documents for each model.
What is Argentina's LCM / LCA vehicle certification?
Argentina requires road vehicles to hold an LCM (model configuration licence) for safety and an LCA (environmental configuration licence) for emissions and noise, issued respectively by the industry authority and the environment authority. • LCM confirms the model meets Argentina's active and passive safety requirements; LCA confirms pollutant-emission, noise and energy-consumption compliance, generally aligned with Euro-type limits. • Applications are filed electronically with technical files and test reports, and recent reforms simplified parts of the regime and moved more compliance responsibility onto the importer. • Both certificates, together with customs and registration steps, are needed before a vehicle can be sold or plated in Argentina. EZ Auto Global confirms the LCM/LCA route and documentation for vehicles bound for Argentina.
What is Colombia's vehicle certification (MT / Andean framework)?
Colombia requires imported vehicles to hold national conformity certification, commonly referred to as MT approval, issued within the Andean-region framework administered by the industry and environment authorities. • The certificate confirms the model meets Colombian safety and emissions requirements; the environment authority sets emission limits that generally follow Euro-type stages, and the industry authority handles market-access approval. • New vehicles are certified by the manufacturer or importer with test reports from a recognised laboratory; the process references UNECE/ECE regulations for many technical items. • As in neighbouring markets, the certificate, together with the import declaration and registration, is required before sale and plating, and mismatched variants are a frequent cause of delay. EZ Auto Global confirms the Colombian approval route and documentation for each model.
What certification do vehicles need to enter Egypt (GOEIC / CoC / ACID)?
Egypt requires imported vehicles to clear through a pre-shipment conformity certificate (CoC) issued under the supervision of GOEIC (the General Organization for Export and Import Control), together with an advance customs declaration number (ACID) filed electronically before shipment. • The CoC confirms the vehicle meets Egyptian standards for safety and emissions and is issued after inspection and document review in the country of export; it is mandatory for customs clearance. • The ACID number must be generated by the Egyptian importer and quoted on the shipping documents; a shipment arriving without a valid ACID or CoC is not cleared. • Egyptian rules also require Arabic labelling for many items and consistent VIN, invoice and certificate data, so mismatches are a common cause of port delays. EZ Auto Global coordinates the CoC inspection and the ACID data for Egypt-bound vehicles.
What certification is required to import a vehicle into Algeria?
Algeria requires an import conformity certificate (CoC) obtained through a mandatory pre-shipment inspection, and the process is initiated by the Algerian importer. • The inspection verifies model, quantity, labelling — which must be in Arabic or French as required — and packaging; it is a 100% pre-shipment inspection regime rather than a sampling one. • The CoC is valid for the specific shipment and must be issued before the goods leave, since Algerian customs will not clear an uncertified consignment. • Vehicle-specific rules (age limits, emissions and safety conformity) layer on top of the general CoC requirement, so the model must also satisfy the technical criteria in force for vehicle imports. EZ Auto Global manages the pre-shipment inspection and CoC for vehicles bound for Algeria.
What does Kenya's KEBS PVoC requirement mean for vehicles?
Kenya requires a pre-export verification of conformity (PVoC) for imported vehicles, and the resulting Certificate of Conformity (CoC) issued under the KEBS programme is mandatory for clearance at Mombasa. • The vehicle must meet Kenya's technical conditions: it must be right-hand drive, within the age limit (used vehicles are capped, commonly at eight years from first registration), and meet the applicable emissions stage. • Inspection happens before shipping, covering VIN, condition, mileage, roadworthiness and emissions; the CoC travels with the documents and is verified in Kenya's customs system on arrival. • Vehicles that fail (left-hand drive, over-age, cut-and-shut or flood-damaged) are refused, so compliance must be confirmed before purchase, not at the port. EZ Auto Global checks Kenya's RHD, age and emissions conditions before quoting a vehicle for Kenya.
What does Nigeria's SONCAP require for vehicle imports?
Nigeria requires imported vehicles to clear under SONCAP, the Standards Organisation of Nigeria's conformity assessment programme, which uses a two-certificate structure plus an import permit. • The importer first obtains a Form M (import permit) and a Product Certificate (PC), which registers the model for a period; then each consignment needs a SONCAP Certificate (SC) issued after inspection, and only the SC releases the goods at customs. • Vehicles must meet Nigeria's roadworthiness and emissions criteria and fall within the applicable age limit; the age and inspection rules are enforced through the pre-shipment process. • The SC is shipment-specific, so a recurring dealer must keep the PC valid and apply for an SC for every batch — a lapsed PC blocks the SC and the cargo. EZ Auto Global arranges the SONCAP PC and SC documentation for vehicles bound for Nigeria.
What is Australia's RAV and ADR compliance for imported vehicles?
Australia requires a road vehicle to be entered on the Register of Approved Vehicles (RAV) and to meet the Australian Design Rules (ADRs) before it can be supplied or registered. • The RAV is the online register of vehicles approved for supply; a model normally gets there through a Road Vehicle Type Approval (RVTA) from the federal transport department, which confirms ADR compliance. • The ADRs cover safety, emissions, lighting and other technical areas, largely harmonised with UNECE regulations, and are the Australian counterpart of a type approval. • Vehicles that are not on the RAV — many used or personal imports — must go through an alternative route such as a vehicle import approval and a state roadworthy/compliance inspection before registration. EZ Auto Global confirms the applicable Australian approval route and documentation for a model.
What is required to import a vehicle into New Zealand?
New Zealand requires most imported vehicles to pass border entry certification before they can be registered and driven, a process run through the vehicle inspection and compliance system. • Entry certification checks the vehicle's identity, structural and safety condition, and its emissions; frontal-impact standards apply to most light vehicles, and used imports are generally expected to be a Japanese/European/Australian model with proven compliance. • The vehicle must meet the applicable emissions standard and, where relevant, pass a border inspection for biosecurity and any damage; odometer, VIN and history are verified. • Vehicles that fail can be required to be repaired, re-exported or scrapped, so condition and compliance should be confirmed before shipping. EZ Auto Global checks New Zealand's entry-certification conditions before quoting a vehicle for NZ.
What is a VIN and how is it used in certification and registration?
The Vehicle Identification Number (VIN) is the 17-character code that uniquely identifies one specific vehicle, and it is the thread that links a vehicle to its type approval, its certificate and its registration file. • The VIN encodes the manufacturer, the model/plant and a serial number; the first characters (the WMI) show the maker and country, which is why a VIN reveals where a car was built. • In certification the approval covers a model type, but each shipped unit is matched to that approval by VIN and variant code; the CoC, test report and customs declaration must all quote the same VIN. • At registration the authority reads the physical VIN on the chassis and plate and rejects the vehicle if it is missing, altered or inconsistent with the documents. EZ Auto Global records and matches the VIN across every document in the shipment.
What is a compliance plate and why does it matter at import?
A compliance plate (also called a vehicle or VIN plate) is the physical plate fixed to a vehicle that shows its approval and technical identity, and it is what a registration authority reads to confirm the car matches its paperwork. • The plate normally carries the VIN, the manufacturer, the approval or type number, and key technical values such as mass or axle limits; in some markets a separate compliance plate marks that the model was approved locally. • At import, inspectors compare the plate with the CoC/approval and the VIN stamped on the chassis; a missing, tampered or inconsistent plate is a serious problem that can block registration or trigger inspection. • Some markets require the plate to be fitted or re-affixed by an authorised party on arrival, so an import should include a clean, legible and matching plate. EZ Auto Global ensures the plate and documents agree before a vehicle ships.
Can a vehicle be imported temporarily, and what is a carnet?
Yes — many markets allow temporary import of a vehicle without paying full duties, usually for a limited period and purpose (personal visit, exhibitions, testing), and a common tool for this is the customs carnet. • A carnet (such as the ATA carnet or a national temporary-admission permit) is a customs document that lets a vehicle enter temporarily duty-free against a guarantee, provided it leaves again within the allowed time. • Temporary admission normally forbids selling the vehicle locally and defines conditions such as the authorised user, the permitted duration and the exit deadline; overstaying can trigger full duties plus penalties. • For a vehicle meant to be sold, temporary import is not a workaround — it must be converted to a definitive import with the full certification, duties and registration completed. EZ Auto Global distinguishes temporary-admission questions from a definitive sale and routes each case correctly.
What certification is required for commercial vehicles, trucks and buses?
Commercial vehicles — trucks, buses and vans — are certified under the same type-approval frameworks as cars, but in the heavier categories (N for goods, M2/M3 for passengers) and often with extra requirements that depend on use. • Beyond the base safety and emissions approvals, buses and coaches usually need additional rules on seat strength, rollover, emergency exits and fire safety, while trucks face axle-load, braking and (in the EU) tachograph and driver-related fittings. • Heavy vehicles may also need separate approvals for bodies, trailers and special equipment, and in some markets a commercial-vehicle type approval is issued by a different authority than for passenger cars. • Because configurations vary widely, the approval must match the exact wheelbase, body and equipment built for the buyer, so the specification should be fixed before certification starts. EZ Auto Global confirms the applicable commercial-vehicle approval scope and documentation per build.

Dealers

Do you work with dealers and importers, and how do we start?
Yes — dealers and showrooms are a core part of our business. Send us your market, the models you need and your expected volume; we respond with dealer pricing and container options. Many partners start with one mixed container to test demand, then scale.
car dealer program china export →
Can you load several different models in one container for my showroom?
Yes — mixed loading is standard for showroom orders: for example two SUVs, one sedan and one compact EV in a single 40HQ. You choose the mix within weight and dimension limits, and we plan the stowage so each unit arrives ready for display.
Do you supply spare parts for the cars you sell?
Yes — we help source and ship spare parts for exported models, from common consumables such as filters and brake pads to larger components. Dealers can include parts in the same shipment or arrange separate consolidated cargo; ask for a parts list with your vehicle order.
spare parts china export →
Can we discuss exclusivity for my market?
Possibly — exclusivity is reviewed case by case, based on your market, volume plan and track record. Send us your proposal with realistic annual volumes and we will tell you what structure we can support. There is no blanket promise, but serious programs do get long-term terms.
exclusive distributor china cars →
How can I become an EZ Auto Global dealer or partner?
You can become a dealer by submitting a partnership application through our dealer onboarding channel, after which our regional team reviews your profile and starts a consultation. Key points: 1) Apply via the dealer inquiry form with your company profile, target market, and planned volume. 2) Our regional manager reviews your market coverage, facilities, and import capability. 3) Once approved, we sign a dealership agreement and assign you a territory and price tier.
What are the basic requirements to qualify as a dealer?
Basic dealer qualifications include a registered import or trading company, a physical commercial space, and the ability to handle local customs clearance. Key points: 1) A legally registered company with import or automotive trading rights in your country. 2) A showroom or warehouse meeting our brand standards. 3) Proof of financial capacity and a local after-sales or service plan.
What is the dealer application and approval process?
The process runs from inquiry to signed agreement in four steps: submission, review, negotiation, and contracting. Key points: 1) Submit the dealer form with company documents and market plan. 2) Regional review of your profile, usually within 5–10 business days. 3) Online or on-site meeting to agree on territory, volume, and terms. 4) Sign the dealership agreement and complete onboarding.
Do you offer exclusive territory or distributorship rights?
Yes, we grant exclusive or priority territory rights based on your committed volume and market performance. Key points: 1) Exclusive rights are assigned per country or region once a minimum annual volume is committed. 2) Priority (non-exclusive) rights give you first access while we keep the option to appoint others. 3) Territory protection is reviewed at each agreement renewal based on KPIs.
What profit margin or commission can a dealer expect?
Dealer margins come from a tiered wholesale discount plus performance bonuses, not a fixed commission. Key points: 1) You buy at a contracted dealer price (FOB) with tiers that improve as volume rises. 2) Quarterly and annual volume targets unlock additional rebates. 3) Marketing and display support may be co-funded, improving your net margin.
What support does EZ Auto provide to new dealers?
New dealers receive onboarding, training, and marketing support to launch quickly. Key points: 1) A dedicated regional manager and a dealer portal for quotes, orders, and tracking. 2) Product, sales, and after-sales training (online and on-site). 3) Launch kits with brochures, photos, and co-funded local marketing.
Do you support drop shipping or consignment for dealers?
We support both stock purchase and select drop-ship/consignment models depending on dealer tier. Key points: 1) Standard model is direct wholesale purchase with your own inventory. 2) Qualified dealers may use drop-shipping where we ship directly to your customer's port. 3) Consignment is offered case-by-case for demo and fast-moving models.
What is the minimum order quantity for dealers?
Minimum order quantity (MOQ) depends on model and shipping method, with flexible options for new dealers. Key points: 1) Container-load (about 1–3 units for SUVs, more for compact cars) is the usual MOQ per shipment. 2) New dealers may start with a mixed trial container. 3) High-demand models can be ordered singly via the drop-ship program.
What are the typical dealer agreement terms and duration?
Our dealer agreements are typically one year with renewal based on performance, and clearly define rights and duties. Key points: 1) Initial term is usually 12 months with automatic or negotiated renewal. 2) The agreement covers territory, pricing, targets, and brand usage. 3) Either party may terminate with written notice per the contract's clause.
Who handles after-sales service and warranty for dealer-sold vehicles?
The dealer is the primary local service point, while EZ Auto supplies parts, technical data, and warranty backing. Key points: 1) Dealers provide local inspection, maintenance, and customer service. 2) EZ Auto supplies spare parts, workshop manuals, and warranty claim guidelines. 3) Major warranty cases are coordinated with the manufacturer through our regional team.
How are spare parts supplied to dealers?
Spare parts are supplied through a regional parts program with fast-moving stocks and factory backorder. Key points: 1) Dealers can order common wear parts from a regional buffer stock for quick delivery. 2) Uncommon parts are backordered from the factory with transparent lead times. 3) We provide parts catalogs, VIN-based lookup, and recommended stock lists.
Do dealers need a physical showroom, and what are the standards?
A physical presence is recommended; standards scale with your dealer tier and market. Key points: 1) A branded showroom or branded corner is expected for exclusive dealers. 2) Signage, display, and CI guidelines are provided by EZ Auto. 3) Smaller dealers may start with a shared or pop-up space under approval.
How does the dealer training program work?
Training combines online modules and on-site sessions covering sales, tech, and service. Key points: 1) Self-paced e-learning on models, specs, and quoting. 2) Hands-on technical and diagnostic training at a regional center. 3) Periodic refreshers aligned with each new model launch.
Is there a marketing fund or co-op advertising support?
Yes, we run a co-op marketing program where EZ Auto matches part of your local ad spend. Key points: 1) Approved dealers get reusable digital assets and campaign templates. 2) We co-fund a percentage of qualifying local advertising. 3) Joint activities like auto shows are planned with regional managers.
Can dealers refer leads from outside their territory?
Yes, our lead referral program lets dealers pass cross-territory inquiries to the assigned partner. Key points: 1) Submit the lead through the dealer portal with customer consent. 2) The territory-holding dealer handles and closes the sale. 3) The referring dealer earns an agreed referral fee.
Are there volume-based bulk purchase discounts?
Yes, the dealer price tier improves automatically as your confirmed annual volume grows. Key points: 1) Tiers are defined in the agreement (e.g., per 10/25/50 units per year). 2) Reaching a tier unlocks a better FOB price retroactively within the term. 3) Special project pricing is available for fleet or government bids.
How do dealers get the latest price list and quotes?
Dealers access live pricing and request quotes through the secure dealer portal. Key points: 1) The portal shows current FOB and CIF reference prices by model and destination. 2) Dealers generate branded quotes for end customers in minutes. 3) Price updates are pushed automatically; major changes get advance notice.
How can I contact the partnership or dealer team?
You can reach the dealer team through the dealer inquiry form and your assigned regional manager. Key points: 1) Submit the partnership form on our site to open a file. 2) A regional manager contacts you within 2 business days. 3) Existing dealers use the portal ticket system for ongoing support.
What sales targets or KPIs must dealers meet?
Targets are agreed per market and tier; they are realistic and reviewed jointly each period. Key points: 1) Annual and quarterly volume goals are set in the agreement. 2) KPIs include sales, stock turn, and after-sales response time. 3) Missed targets trigger a joint improvement plan rather than instant penalty.
How is the dealer agreement renewed or terminated?
Renewal is reviewed near term end based on KPIs; termination follows the contract's notice clause. Key points: 1) We discuss renewal 60 days before expiry and adjust terms if performance is strong. 2) Either party may terminate with written notice per the agreed period. 3) On exit, unsold stock and warranty obligations are handled per contract.
Can a dealer sell multiple brands or must it be exclusive?
Both models exist; exclusivity is a choice tied to territory rights and targets. Key points: 1) Exclusive dealers commit to EZ Auto as primary and get stronger protection. 2) Non-exclusive dealers may carry other brands with our written consent. 3) The chosen model is stated clearly in the agreement.
Is inventory financing or credit available for dealers?
Financing options exist for qualified dealers but are assessed case by case. Key points: 1) Established dealers with good history may get extended payment terms. 2) Inventory financing partners are introduced in select markets. 3) New dealers typically start on advance-payment terms until track record builds.
What logistics and shipping support do dealers receive?
Dealers get FOB/CIF pricing, container consolidation, and shipment tracking from our logistics desk. Key points: 1) We arrange ocean freight, insurance, and port handling to your destination. 2) Mixed-model container consolidation reduces your per-unit cost. 3) Real-time tracking and arrival notices are available in the portal.
Do you help dealers with customs clearance and import compliance?
Yes, we provide export documentation and destination guidance; local clearance is the dealer's responsibility with our support. Key points: 1) We supply commercial invoice, packing list, bill of lading, and CO as needed. 2) We advise on typical import duties and certification per market. 3) Dealer handles local broker, taxes, and registration.
Is there a dealer portal or online management system?
Yes, every approved dealer gets access to a secure dealer portal for daily operations. Key points: 1) Manage quotes, orders, and shipment tracking in one place. 2) Access price lists, marketing assets, and training materials. 3) Submit tickets and view performance dashboards.
How are vehicles sourced and allocated to dealers?
Vehicles are sourced from verified Chinese stock and allocated by order date and dealer tier. Key points: 1) Dealers order against live available stock shown in the portal. 2) High-tier and exclusive dealers get priority on new-model allocation. 3) Allocation is transparent; you see estimated build or ship dates.
Can dealers get priority on new model launches?
Yes, exclusive and high-volume dealers receive first allocation of new models. Key points: 1) Launch allocation is planned with your regional manager in advance. 2) Demo units are offered at preferential terms for launch. 3) Early orders lock priority before general release.
Are demo or display units available for dealers?
Yes, demo units are available at preferential pricing to support local showrooms. Key points: 1) Approved dealers can order demo units at a discount versus retail. 2) Demo vehicles come with full documentation for registration as display or test cars. 3) Quantity is capped per dealer tier and market.
Do you organize dealer conferences or exhibition participation?
Yes, we host annual dealer conferences and support booth participation at major auto shows. Key points: 1) Conferences cover new models, policy updates, and best practices. 2) We co-fund or subsidize dealer booths at selected regional shows. 3) Top performers are invited to factory visits in China.
Can dealers appoint sub-dealers or a secondary network?
Yes, senior dealers may build a sub-dealer network under our approval and brand rules. Key points: 1) You may nominate sub-dealers; we vet and authorize them. 2) Sub-dealers operate under your accountability and our CI standards. 3) Pricing and warranty flows remain consistent across the network.
How is the dealer commission or rebate paid?
Rebates are credited against future orders or paid per the agreed settlement cycle. Key points: 1) Volume rebates are calculated at period end and confirmed in the portal. 2) Credit is applied to your next invoice, or paid by wire where contract allows. 3) Statements are transparent with itemized qualifying units.
Can a dealer resell to neighboring countries?
Cross-border resale is allowed only within agreed regions and with our written consent. Key points: 1) Exclusive territory rights limit resale outside your assigned area. 2) Regional programs may permit adjacent-market sales under a framework. 3) Each cross-border case is cleared to protect other dealers.
Can a dealer also operate a service or repair center?
Yes, dealers are encouraged to run a certified service center to support local customers. Key points: 1) We provide workshop standards, tools list, and diagnostic software. 2) Technicians are trained and certified through our program. 3) Certified centers get priority for warranty parts and technical bulletins.
Is a spare parts franchise separate from vehicle dealership?
Parts can be a standalone franchise or bundled with a vehicle dealership. Key points: 1) You may apply for a parts-only franchise in markets without full dealership. 2) Bundled dealers get integrated parts pricing and stock planning. 3) Parts franchise still requires certification and minimum stock.
Is there a franchise or onboarding fee for dealers?
Fees depend on market and model; many markets onboard with no fixed franchise fee. Key points: 1) We focus on committed volume rather than large upfront fees. 2) Some exclusive territories may require a refundable deposit. 3) All fees are stated transparently in the agreement before signing.
What is the expected ROI or payback period for a dealership?
ROI varies by market, but most dealers target payback within 12–24 months. Key points: 1) Showroom plus initial stock is the main upfront investment. 2) Margins and parts/service income improve payback speed. 3) We share market benchmarks during the planning discussion.
How long does dealer onboarding usually take?
Onboarding typically takes 2–4 weeks from approved application to first order. Key points: 1) Document review and agreement signing take about 1 week. 2) Training and portal access are set up in parallel. 3) First shipment can be arranged once payment terms are confirmed.
What documents does a dealer need to submit to apply?
Applicants submit company and market documents so we can verify eligibility. Key points: 1) Business registration, tax ID, and import license (if required). 2) Showroom/warehouse proof and bank reference. 3) A short market plan with target segments and volume.
Who is the regional manager and how are they assigned?
Each dealer is assigned a regional manager based on geography and language. Key points: 1) Managers cover defined regions (LatAm, CIS, Africa, MENA, EU). 2) You get one primary contact for commercial and operational matters. 3) Language and time-zone alignment is prioritized for faster response.
What branding and showroom design support is provided?
We supply a complete brand kit and design guidelines for dealer spaces. Key points: 1) CI manual, signage specs, and interior layout templates are provided. 2) Approved suppliers help with local production of branded materials. 3) Periodic audits keep brand consistency across markets.
Can dealers get a test-drive or demo fleet?
Yes, dealers can build a test-drive fleet from demo units under set terms. Key points: 1) Demo units double as test-drive cars after registration. 2) Fleets are sized to market and dealer tier. 3) We advise on insurance and numbering for demo plates.
Do you offer trade-in or buyback support for dealers?
Trade-in is handled locally by the dealer; buyback of demo units may be supported case by case. Key points: 1) Dealers run their own trade-in and valuation locally. 2) We may repurchase demo units at agreed residual value after a period. 3) Terms are confirmed in the dealership agreement or a separate addendum.
Can dealers run co-marketing campaigns with EZ Auto?
Yes, co-marketing is a core part of the partnership with shared planning. Key points: 1) We co-create campaigns for launches, holidays, and local events. 2) Approved creative assets are provided free of charge. 3) Spend is tracked and co-funded per the marketing program.
Are there dealer incentive or bonus programs beyond rebates?
Yes, we run seasonal and milestone incentives on top of volume rebates. Key points: 1) Quarterly spiffs for specific models or fast movers. 2) Annual awards for top performers with extra margin or trips. 3) Launch bonuses reward early new-model uptake.
Why should I partner with EZ Auto Global as a dealer?
Partnering gives you access to verified Chinese EV and fuel vehicle supply with export-ready logistics. Key points: 1) Wide model range from leading brands at competitive dealer pricing. 2) Full export documentation, shipping, and after-sales parts support. 3) Dedicated regional team, training, and co-marketing to grow your business.
What car brands and models can dealers source through EZ Auto?
Dealers can source a curated range of leading Chinese and global brands available in our verified stock. Key points: 1) Popular EVs, hybrids, SUVs, and pickups from brands like BYD, Geely, Toyota, and Haval. 2) Availability is shown live in the dealer portal by market. 3) We add new models each quarter based on demand.
How are warranty claims handled for dealer-sold vehicles?
Warranty claims follow a documented process with dealer submission and factory coordination. Key points: 1) Dealer logs the claim with VIN, photos, and fault description in the portal. 2) Our technical team validates and advises repair or parts replacement. 3) Approved claims are covered by warranty terms; parts are shipped from regional stock or factory.
What is the dealer's responsibility for local registration and homologation?
The dealer handles local registration, while EZ Auto provides export and conformity documents. Key points: 1) Dealer manages plate, tax, and roadworthiness with local authorities. 2) We supply invoice, COC where available, and shipping documents. 3) Homologation gaps are advised early so the dealer can plan local compliance.
How do dealers handle pre-shipment inspection and quality control?
Pre-shipment inspection is arranged before loading, and EZ Auto coordinates a third-party check on request. Key points: 1) A condition report with photos is issued for each unit before it leaves China. 2) Dealers can nominate their own inspector or use our standard checklist. 3) Any findings are resolved or disclosed before the bill of lading is issued.
Can dealers request custom configurations or optional equipment?
Yes, configuration and options can be requested subject to factory availability and minimum volume. Key points: 1) Common options include colour, trim, and accessory packages; deeper changes depend on the model. 2) Requests are confirmed in writing with pricing and lead time before ordering. 3) Large custom batches may require a deposit and a longer production window.

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What our buyers say

Buyers from our destination markets.

5.0★★★★★Based on 8 verified buyer reviews
★★★★★

I took a Zeekr 9X, a Geely Monjaro and a Deepal S05. Quality is up to standard, prices are fair, and the loading was done even faster than planned. All three cars arrived without a single hitch. Thanks to the EZ Auto team — we will be back. (Translated from Russian)

Aleksandr V.Belarus

Dealer · Zeekr 9X, Geely Monjaro, Deepal S05 · 2026

★★★★★

We received a Geely Galaxy M9 and a Changan CS55. Both cars are new, fully equipped, and everything matches what was agreed. The managers are always reachable and helped organise the delivery. We plan to expand our range together with EZ Auto. (Translated from Russian)

KananAzerbaijan

Dealer · Geely Galaxy M9, Changan CS55 · 2026

★★★★★

I ordered two vehicles from EZ Auto: a Jetour Dashing and a Jetour X70 Plus. The cars arrived as described and in very good condition. The team replies quickly and follows the file through to delivery. I will do business with them again. (Translated from French)

MamouGuinea

Dealer · etour Dashing, Jetour X70 Plus